Assistant Center Operations Director

Unity MSK•Santa Fe Springs, CA

22h•$24 - $28•Onsite

About The Position

We are seeking a Full-Time Assistant Center Operations Director to join our dedicated Los Angeles team. The Assistant Center Operations Director (ACOD) will assist and support the Center Operations Director (COD) with ensuring that the optimal level of care and patient service is delivered to all patients. The ACOD will assist with leading and managing center support staff and handling the daily operations of the front office. The ACOD will assist with coordinating center activities, general facility management, advising patient flow throughout the center and supporting the medical providers in the delivery of patient care especially related to the patient intake and registration process.

Requirements

Three (3) or more years of experience in medical setting preferred.
Proficient computer skills preferred.
Supervisory skills with previous medical office management and/or supervisory experience sufficient to address staffing and human resources preferred.
Strong interpersonal skills, especially in the areas of patient and physician relations.
Consistent track record with customer service, training, and ability to empower others to effect positive change.
Employee must be in good standing (no documented counseling, suspension or disciplinary issues in a 12-month period).
The employee must have at least 6 months consecutive service in his/her current position before he/she is eligible to apply.
Excellent verbal/writing skills.
Outstanding organizational abilities.
The ability to work well under deadlines.
Excellent telephone and inter-personal skills.
Absolute discretion with regard to confidential information.

Responsibilities

Assists in planning and preparing work schedules and assigns colleagues to specific duties.
Assists in ensuring the financial performance of the center.
Assists in developing and maintaining new policies, procedures and training programs for the assigned center.
Assists with hiring, training, and evaluating Center operations personnel.
Assists in the preparation and review of operational reports and schedules to ensure accuracy and efficiency.
Assists in preparing annual budgets
Ensures all certifications are current and regulatory procedures are adhered.
Coordinates all administrative (front office) functions of the medical practice.
Assists in the development, review, and revision of standard operating policies and procedures in collaboration with senior management.
Works in a collaborative role with the management team, staff and physicians in the clinical practices, as well as related departments throughout the organization.
Other duties as assigned.
Strong service mentality and a focus on achieving all aspects of defined service standards
Excellent telephone and personal etiquette
Warm, positive, energetic demeanor
Effective oral and written communication skills
Tactful and diplomatic communication style
Outstanding professional demeanor
The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
Working knowledge of principles and practices of personnel recruitment, selection, coaching and other aspects of performance management
Proficient in computer applications such as Word and Excel
Strong organizational skills
Ability to coordinate and prioritize multiple tasks and work on multiple projects/tasks simultaneously in a fast-paced environment without direct supervision
Ability to identify areas of opportunity, develop a plan of action to improve, implement and evaluate plan effectively
Ability to resolve colleague, client and patient issues in an effective and timely manner.