Assistant Center Manager - European Wax Center, Mountain View

European Wax Center • Mountain View, CA

2d • $27 - $32 • Onsite

About The Position

The Assistant Center Manager is the operational backbone of the center. You’ll partner with the Center Manager to run day-to-day operations: inventory, scheduling, stockroom and retail organization, daily reporting, and cash handling — while supporting and developing a team of Guest Service Associates and Licensed Wax Specialists. This is a hands-on, detail-driven position with real growth potential.

Requirements

• 1+ years in retail, spa/salon, or hospitality management (or equivalent experience)
• Genuinely strong organizational skills — you track details, follow through, and don’t let things slip
• Comfortable with computers and reporting: Excel, Word, email, POS/scheduling systems (Zenoti experience a plus)
• Experience with inventory management and/or scheduling strongly preferred
• Confident communicator with both guests and associates
• Sound judgment and the ability to adjust quickly when the day changes
• A positive, upbeat, personable demeanor
• Growth mindset — you want to learn the business, not just work a shift
• Full-time availability, 40 hours per week, including some evenings and weekends

Nice To Haves

• Zenoti experience

Responsibilities

• Own inventory: weekly counts, retail and back-bar stock levels, reorder timing, and monthly inventory reconciliation
• Keep the stockroom organized, labeled, and properly stocked; maintain wax supply levels so the center never runs short
• Maintain retail shelves and displays to brand standards — fully stocked, correctly merchandised, and refreshed with each monthly promotion
• Set up the center each month per the Center Set-Up Guide: signage, posters, front desk materials, and promotional collateral
• Ensure treatment rooms and common areas meet cleanliness, safety, and brand standards; report maintenance needs promptly
• Build and publish weekly Guest Service schedules; manage Wax Specialist schedules, including breaks, lunches, booking blocks, and room assignments
• Manage availability changes, time-off requests, and shift coverage
• Audit time punches, correct missing entries, and prepare accurate timecards for bi-weekly payroll
• Review daily sales reports for accuracy — catch incorrect check-outs, missed promotions, open invoices, and duplicate packages, and correct them
• Monitor failed payment plans and follow up with guests on outstanding balances
• Reconcile prior-day deposits against register closing; handle weekly bank deposits and change orders
• Track new guest profiles and follow up with new guests after their first visit to confirm satisfaction
• Support hiring, onboarding, and training for Guest Service Associates; complete new hire and exit checklists accurately and on time
• Work the front desk alongside the team — checking guests in and out, booking appointments, and maintaining your own individual sales and service metrics
• Plan and lead team birthday and work anniversary celebrations
• Resolve guest concerns with professionalism and care; respond to guest inquiries and center communications within 24–48 hours
• Model and maintain the EWC culture in the center every day

Benefits

• Tiered performance bonus
• Paid time off
• Health insurance, including vision coverage
• Retirement savings through CalSavers (Roth IRA)
• Employee discounts on all waxing services and retail products
• Ongoing training and clear career growth into center management

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed