Assistant Center Manager
About The Position
The Assistant Center Manager (ACM) at European Wax Center is a leadership role focused on being the heartbeat of the floor. The ACM coaches the team, owns the guest experience, drives sales, and acts as the leader-on-duty. This position is for individuals who are already leading, formally or informally, and are ready for more responsibility with a clear path for advancement. Ballast Wax, a multi-unit EWC franchisee, is seeking ACMs who are enthusiastic about the beauty and wellness industry, passionate about guest care, and eager to grow into Center Manager roles and beyond.
Requirements
- Minimum of 2 years of experience in a guest-facing role (beauty, spa, retail, hospitality, or similar).
- Demonstrated leadership experience, such as training new hires, running shifts, handling escalations, or stepping up in critical situations.
- Comfortable recommending products and services through education rather than hard-selling.
- Ability to coach struggling team members with empathy while maintaining high standards.
- Genuine passion for the beauty and wellness industry, with an interest in skincare or waxing and a desire to build a career in the field.
- Availability for evenings, weekends (one shift, not both), and flexible weekday hours.
- Reliable transportation.
Responsibilities
- Set the tone for every guest interaction, ensuring it is warm, professional, and consistent.
- Proactively address guest concerns and resolve issues before they escalate.
- Ensure every guest leaves feeling confident and inclined to return.
- Lead by example in educating guests on Wax Passes, products, and services.
- Motivate and coach the team to achieve individual and center Key Performance Indicators (KPIs).
- Stay informed about promotions, product launches, and brand updates.
- Support local marketing and community engagement efforts.
- Coach Guest Service Associates and Wax Specialists on the floor daily.
- Assist with onboarding new team members and fostering a welcoming environment.
- Uphold service, professionalism, and accountability standards in the Center Manager's absence.
- Act as the point of contact and decision-maker when leading a shift independently.
- Manage opening and closing procedures with precision.
- Ensure cleanliness, sanitation, and presentation standards are consistently met.
- Support accurate Point of Sale (POS) transactions and guest profile management.
- Assist with daily administrative tasks, inventory, and reporting.
Benefits
- $16.00/hr base pay
- Monthly performance bonuses tied to team and center goals
- Commission on personal sales
- Structured path from ACM to Center Manager and beyond
- 30-60-90 day onboarding with mentorship
- Ongoing training, coaching, and development support
- Paid Time Off
- Consistent shift structure (one weekend shift, not both)
- Medical insurance (55% employer contribution)
- Supplemental insurance benefits
- 401(k) with employer match
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
