ASSISTANT CASE MANAGER

The GEO Group•Chicago, IL

3d•Onsite

About The Position

The Assistant Case Manager provides case management support for a Reentry Service Center, checking in participants and assisting Case Managers, Substance Abuse Counselors, Employment/ Education Coordinators, and Supervising Case Managers with case coordination, case management, and documentation. Learns, uses and models the Principles of Effective Intervention (What Works) through evidence-based practices in all interactions with participants and staff members.

Requirements

A high school diploma or its equivalent.
Must be twenty-one (21) years of age with good customer services skills.
Good organizational skills and attention to detail.
Solid computer skills and proficiency with MS Word and Excel. Basic database and math skills.
Effectively communicate with participants, program staff, corporate management, and agency personnel. Ability to work with public officials.
Logically express thoughts in English, in written and verbal form using correct grammar.
Ability to interact in a professional manner in both individual and group counseling settings Excellent oral and written communication skills.
Ability to work with a team of professionals and have the ability to implement team strategy approaches to work assignments.
Ability to work with computers and the necessary software typically used by the department.

Nice To Haves

College coursework in Human Services or Business discipline preferred
Minimum of six months experience in Human Services field with direct participant services preferred.
Minimum of six months experience working with under-served populations preferred.
Bi-lingual (English/Spanish) skills may be required.

Responsibilities

Checks-in all participants entering the facility. Complete drug screens according to assigned random schedule for each participant check-in and documents results within GEOTrack.
Performs breath analysis on each participant who enters the facility for any purpose, provides a written or computerized result, and documents within GEOTrack/Company database.
Completes initial “Starting Point” process with participants to completion, including Starting Point paperwork, input into Company database, and assignment of groups and other services.
Provides general office administration duties, including answering phones; provides general customer service to all who enter the facility, including participants, customers, and the general public.
Assists all RSC staff with case coordination, communication with appropriate official agencies, and preparation and distribution of reports.
Assists in managing a participant caseload using the Principles of Effective Intervention (What works). Conducts risk/need assessments and creates individual treatment plans for each assigned participant. Meets regularly with participants and documents participants’ progress or regress in GEOTrack/Company database.
Facilitates evidence-based CBT programs and other life skills programs to participants ingroups each week. Documents participants’ attendance, participation and progress in GEOTrack/Company database.
Develops and monitors the participant’s progress relative to their Behavior Change Plan/Parole Board Orders through all phrases of the program.
Files, prepares charts, and performs data entry as assigned
Responsible for office opening and closing procedures as directed by Supervisor.
Performs other duties as assigned.