Assistant Care Coordinator
A Place To Turn•Westlake Village, CA
•Hybrid
About The Position
In collaboration with the Care Services Manager, this role serves as the first point of contact for prospective clients, managing the onboarding process and ensuring seamless communication. The Assistant Care Coordinator will maintain client records, coordinate with various teams, and support client care and administrative initiatives.
Requirements
- Excellent communication, organizational, and customer service skills.
Nice To Haves
- Experience with Simple Practice, Podium and Webflow is a plus.
- Experience in a mental health or healthcare setting preferred.
Responsibilities
- Serve as the first point of contact for prospective clients via phone, email, and text, providing exceptional customer service and a welcoming experience.
- Coordinate the new client onboarding process with Care Services Manager, including consultation scheduling, client-clinician matching, insurance coordination with the billing team, client portal setup, and intake documentation.
- Maintain accurate client records and create client profiles in Simple Practice.
- Communicate with clients, clinicians, and internal team members to ensure a seamless onboarding experience, including client transfers, cancellations, reschedules, and clinician transitions.
- Collaborate with the leadership team to support client care, workflow efficiency, and administrative initiatives.
Benefits
- 401(k)
- Competitive salary
- Opportunity for advancement
- Training & development
- Flexible work from home options available.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
