Assistant Call Center Manager

Seaside Plumbing • Bishopville, MD

3d • Onsite

About The Position

At Seaside Plumbing, we’re not just fixing plumbing—we’re restoring peace, uplifting lives, and raising the standard of what service in the trades looks like. We believe service should feel human, not transactional; customers should feel heard, cared for, and taken seriously; and leadership should be present, supportive, and accountable. A career here can be something you’re proud of—not just something you do. We’ve built a company where people grow, customers trust us, and the bar is set high. This is a high-performance leadership role where coaching, accountability, and execution matter. You will be in the middle of the action—supporting the team, driving performance, and stepping into leadership. If you’re not ready to lead, give feedback, and take ownership of results—this is not the place for you. We are where the best come to become elite—and this is a pathway into leadership.

Requirements

• Experience in call center, dispatch, or customer service environments
• Enjoy coaching and helping others improve
• Organized, detail-oriented, and proactive
• Communicate clearly and confidently
• Want to grow into a leadership role

Responsibilities

• Support and coach Customer Service Representatives and Dispatchers
• Assist with daily call center and dispatch operations
• Help ensure the schedule is full and optimized daily
• Monitor call quality and provide real-time feedback
• Reinforce call scripts and booking processes
• Assist in training and onboarding new team members
• Track and support team performance (booking %, call quality, etc.)
• Step in as acting manager when needed
• Communicate expectations and connect performance to results

Benefits

• Competitive pay: $25-27/hour (based on experience and performance)
• 100% paid health, dental, and vision (for you AND your family)
• $15,000 company-paid life insurance
• 401(k) with 4% match
• Profit sharing
• Paid vacation, sick time, and holidays
• Gym membership
• Ongoing leadership and professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed