Assistant Call Center Manager
About The Position
At Seaside Plumbing, we’re not just fixing plumbing—we’re restoring peace, uplifting lives, and raising the standard of service in the trades. We believe service should feel human, customers should feel heard, and leadership should be present and supportive. This is a high-performance leadership role where coaching, accountability, and execution matter. You will be in the middle of the action, supporting the team, driving performance, and stepping into leadership. This role is a pathway into leadership for those ready to lead, give feedback, and take ownership of results.
Requirements
- Experience in call center, dispatch, or customer service environments
- Enjoy coaching and helping others improve
- Organized, detail-oriented, and proactive
- Communicate clearly and confidently
- Want to grow into a leadership role
- Ready to lead, give feedback, and take ownership of results
Responsibilities
- Support and coach Customer Service Representatives and Dispatchers
- Assist with daily call center and dispatch operations
- Help ensure the schedule is full and optimized daily
- Monitor call quality and provide real-time feedback
- Reinforce call scripts and booking processes
- Assist in training and onboarding new team members
- Track and support team performance (booking %, call quality, etc.)
- Step in as acting manager when needed
- Communicate expectations and connect performance to results
Benefits
- Competitive pay: $25-27/hour (based on experience and performance)
- 100% paid health, dental, and vision (for you AND your family)
- $15,000 company-paid life insurance
- 401(k) with 4% match
- Profit sharing
- Paid vacation, sick time, and holidays
- Gym membership
- Ongoing leadership and professional development
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
