Assistant Business Development Manager

Coggins Auto Group • Bennington, VT

6d • Onsite

About The Position

Coggins Auto Group is seeking an Assistant Business Development Manager to join our growing Call Center. This performance-based role involves leading the team alongside the BDC Manager, focusing on sales, appointment setting, customer satisfaction, and service growth goals, while also maintaining high individual production. The ideal candidate is competitive, process-driven, enjoys coaching, and thrives in a fast-paced environment.

Requirements

• Previous automotive BDC experience required OR significant call center/appointment-setting experience.
• Proven ability to meet or exceed sales and appointment goals.
• Strong leadership qualities with a desire to coach and motivate others.
• Exceptional verbal and written communication skills.
• Highly organized and detail-oriented.
• Process-driven with excellent time management.
• Comfortable working in a fast-paced, goal-oriented environment.
• Proficient with CRM systems, Microsoft Excel, and other dealership technology.
• Positive attitude, strong work ethic, and a team-first mentality.

Responsibilities

• Work alongside the Business Development Manager to drive department performance and achieve monthly sales goals.
• Continue handling internet and phone leads while serving as a leader within the department.
• Assist with coaching, training, and developing BDC Representatives to improve appointment-setting and customer engagement.
• Provide support with objection handling, phone skills, and customer communication.
• Monitor lead follow-up, appointment quality, CRM activity, and customer satisfaction.
• Help ensure department processes and manufacturer standards are consistently followed.
• Track key performance metrics and identify opportunities for improvement.
• Support dealership sales growth through effective internet, phone, text, and email communication.
• Drive service business by managing customer databases, recall campaigns, maintenance reminders, service-due lists, and customer retention initiatives.
• Help execute outbound sales and service campaigns through calls, texts, and emails.
• Lead by example with professionalism, urgency, and accountability.

Benefits

• Health, Dental & Vision Insurance
• Paid Time Off
• 401(k) with Company Match
• Employee Vehicle Purchase Program
• Ongoing Training & Career Development
• Advancement Opportunities within Coggins Auto Group

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed