Assistant Branch Supervisor

SOUTHERN ENERGY CREDIT UNION•Dothan, AL

13d•Onsite

About The Position

The Assistant Branch Supervisor is responsible for backing up the Branch Supervisor, assisting with day-to-day operations of the branch, and handling member lending needs as they arise. The position reports to the Branch Supervisor but will work with other departmental managers and receive direction from the Lending Manager and Lending Supervisor as needed. The position is responsible for the direct supervision of all branch level employees when the Branch Supervisor is absent. The position is responsible for the first impression made on members when they enter a credit union branch location. The Assistant Branch Supervisor ensures the member receives quality service from entrance, throughout the transaction and exit. Provides information and assists in lending process and product sales and services. In the absence of the Branch Supervisor, the Assistant Branch Supervisor must ensure the Branch is open for business on time each day.

Requirements

Bachelor’s degree or equivalent related experience required
1-3 years’ experience in a banking or financial setting required
Must have excellent member service skills
Ability to communicate professionally and effectively both verbally and in writing
Knowledge of financial institution operations
Must have knowledge of Credit Union lending policies and procedures
Ability to effectively manage multiple tasks and responsibilities simultaneously while maintaining accuracy and attention to detail

Nice To Haves

Supervisory experience preferred

Responsibilities

Perform branch lending duties as needed, including underwriting loans
Must be familiar with all credit union lending policies and procedures and help lead the branch team with compliance
Ensure compliance and security in branch operational procedures and policies
Assist with branch audits and cash counts
Oversee Member Service Representatives and/or Universal Member Representatives at the branch
Interact with members and address all questions and concerns
Implement management-approved decisions and initiatives within the branch
Monitor and coach employees as needed when Branch Supervisor is absent
Perform teller transactions as needed and assist members with new accounts, VISAs, CDs, IRAs, etc.
Must be willing to travel to other branch locations as needed to provide coverage for Branch Supervisors and Assistant Branch Supervisors