ASSISTANT BRANCH OPERATIONS MANAGER

OHIO VALLEY BANK•Mason, WV

4d•Onsite

About The Position

Responsible for opening and servicing accounts, cross-selling other company products and maintaining quality relationships between OVB and our customers. Also, ensuring the validity of items presented, according to the policies and procedures of OVB, applying to correct accounts, and proper identification of customers. Assist customers with fraud activity on accounts and debits. Accept cash items from customers for deposits. Handle withdrawals from and deposits to savings and checking accounts. Take installment loan payments. Maintain a running account of all transactions. Job requires extensive on-the-job training for proficiency.

Requirements

Customer Service (banking) preferred
Sales
Clerical skills
Basic PC skills
Excellent communication skills
Must maintain confidentiality
Detail Oriented
Ability to maintain considerable tact with difficult and/or irate customers, yet remain personable
Ability to work efficiently under pressure
Ability to operate most standard office equipment
Ability to be flexible with work schedule (overtime or extended hours when necessary)
Ability to sit for extended periods of time
Ability to lift coin bags (up to 25 lbs.)

Nice To Haves

Extensive on-the-job training for proficiency

Responsibilities

Opening and servicing accounts
Cross-selling other company products
Maintaining quality relationships between OVB and our customers
Ensuring the validity of items presented, according to the policies and procedures of OVB
Applying to correct accounts
Proper identification of customers
Assisting customers with fraud activity on accounts and debits
Accepting cash items from customers for deposits
Handling withdrawals from and deposits to savings and checking accounts
Taking installment loan payments
Maintaining a running account of all transactions