ASSISTANT BRANCH OPERATIONS MANAGER - ISLAMORADA BRANCH

First State Bank•Islamorada, FL

2d•Onsite

About The Position

First State Bank is a customer-focused bank with a long history of serving, reaching out, and connecting with the community. Founded in 1955 with a single branch in Key West, the Bank has grown and changed, as has the surrounding community, but our core values remain the same. First State Bank recognizes that what sets us apart are our people. The ABOM assists the Branch Manager with supervising the branch teller and customer service representative (CSR) staff. The ABOM will provide customers with accurate, helpful, and friendly handling of routine and complex transactions.

Requirements

Previous banking experience
Previous supervisory experience
Excellent customer service skills
Knowledge of Bank policies, procedures, and government regulations
Ability to assist in the supervision of Branch personnel to imbue positive employee morale
Ability to assure that Branch operational functions are performed in an accurate and efficient manner
Flexible and highly motivated team member
Work under pressure in a fast-paced work environment
Good communication skills to provide excellent service to our valued customers
High School Diploma or GED, or equivalent
2 Years Banking
2 Years Supervisory experience
2 Years Customer Service

Responsibilities

Assist the Branch Manager with the branch's business and retail relationships (new and existing)
Assist the Branch Manager with directing and controlling the overall activities of the branch
Responsible for ensuring the day to day operational duties of the branch run smoothly
Ensure everyone in the branch is providing excellent customer service
Ensure the Branch receives Satisfactory Compliance Audits
Answer basic customer inquiries regarding interest rates, service charges and account histories while complying with disclosure requirements, regulations and consumer privacy policies.
Cross-sell bank products and services including Online/Mobile/Text Banking and Treasury Management Services
Ensure all bank policies and procedures are being followed
Ensure that dual control is always enforced when applicable
Ensure that all end of month reports, audits and testing are completed on a timely basis
Other duties as assigned by the supervisor/manager