Assistant Branch Manager

Columbia Bank•Puyallup, WA

2d•$24 - $29•Onsite

About The Position

Ensures the branch meets or exceeds operations standards at all times. Responsible for satisfactory audits. Monitor sales and service goals and coach other team members to deepen customer relationships using Client and Business Financial Review. Develops and maintains strong, long-term relationships with consumers and businesses in local community and consistently provides proactive solutions and problem resolutions in alignment with the bank’s Breakthrough Client Service Standards. Acts as back up to personal banking team to open new accounts, receive loan requests and gather credit-related information. Manage, lead, train, and coach Tellers. May also oversee personal bankers in collaboration with Branch Manager. Process and oversee technical tasks such as opening and closing of the branch, overdraft monitoring, wire transfers and collections, stop payments, and monitoring branch controls.

Requirements

High School Diploma or GED.
2 years of retail banking experience.
Customer service background in retail or banking.
Demonstrated ability to grow sales by developing long-lasting, knowledge-based relationships with clients and offering customized solutions.
Demonstrated leadership skills such as handling difficult customer and associate conversations in a professional, transparent, and courteous manner.
Strong attention to detail and the ability to multi-task effectively.
Proficient use of spreadsheets and other banking computer systems and related software.
Ability to operate a variety of office equipment and to perform repetitive movements for tasks such as counting cash, typing, and handling documents.
Must act as a Bank MLO (Mortgage Loan Originator) and register as an MLO complying with SAFE Act requirements.
This position is limited to acting as a Bank MLO for open-end transactions (i.e., home equity lines of credit) only.

Nice To Haves

Associate’s or Bachelor’s, Vocational, or Technical Degree in banking, business, or related field or equivalent work experience.
1 year of management or supervisory experience.
1 year of consumer and small business lending origination experience.

Responsibilities

Ensure the branch meets or exceeds operations standards.
Achieve satisfactory audits.
Monitor sales and service goals and coach team members.
Develop and maintain strong customer relationships.
Provide proactive solutions and problem resolutions.
Act as backup for opening new accounts, receiving loan requests, and gathering credit information.
Manage, lead, train, and coach Tellers.
Oversee personal bankers in collaboration with the Branch Manager.
Process and oversee technical tasks including branch opening/closing, overdraft monitoring, wire transfers, collections, stop payments, and branch controls.