Assistant Branch Manager

PIONEER FEDERAL CREDIT UNION • Nampa, ID

1d • Onsite

About The Position

As a progressive financial institution, we are seeking a dynamic and enthusiastic individual to fulfill the role of Assistant Branch Manager at our Nampa Branch. Candidates must be eligible for membership at Pioneer to obtain employment. This position is responsible for managing, motivating, coaching and supporting branch team members. Also responsible for achieving team goals and growth objectives related to member growth and retention, branch deposits, branch loans, and product/service solutions. The Assistant Branch Manager will ensure that members are being greeted and provided WOW service promptly and professionally. The Assistant Branch Manager will direct and coordinate the activities of personnel in the Credit Union facility to make sure the branch meets organizational, financial, operational, service, and growth goals.

Requirements

• Minimum of one year of similar or related experience.
• A high school education or GED
• A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. Work involves motivating or influencing others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary.
• This position requires excellent public relations skills, knowledge of Credit Union services and products, organizational skills to ensure the proper recording and dissemination of required information. Efficiency and accuracy, as well as professionalism in communication, is vital to the successful execution of this position.

Nice To Haves

• Eligible for membership at Pioneer

Responsibilities

• Assists members with opening and closing accounts, answers questions about product and services and resolves problems that are within their authority to resolve.
• Identifies opportunities and matches members needs to credit unions products and services to establish relationships.
• Takes member loan applications and prepares them for review by an underwriter.
• Follows up with the underwriters to determine status.
• Works with centralized loan processors to ensure the loan is closed correctly, timely, and disbursed.
• Will complete on the spot coaching with team members to help staff with areas of development and to ensure a high service standard is held.
• Meets regularly with the branch team to discuss their performance and development.
• Ensures the team is trained to be relationship driven and not transaction driven.
• Accountable for reaching assigned monthly goals for the branch.
• The Assistant Manager needs to lead by example and sets high expectations for positive behavior and attitude.
• Receives and processes member financial transactions, including deposits, withdrawals, and loan payments; verifies that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
• Sells money orders, cashiers checks to members; transfers amounts from member accounts as directed and within credit union policies.
• Balances daily transactions and ensures that cash recycler inventory is correct at closing.
• Welcomes members and provides routine information concerning services.
• Answers questions and helps team members.

Benefits

• An excellent compensation package starting at $24.57 (DOE)
• Bilingual Pay wage differential (additional compensation if fluent in Spanish)
• An 8% Employer Matching dollar-for-dollar 401(k) program after Year One
• Health, dental and vision insurance
• Pioneer pays a minimum of 80% of the premiums for team members AND dependents
• 12 paid holidays including day after Thanksgiving for Team Member Appreciation Day
• Accrue up to 16 days of Paid Time Off in Year One, plus Birthday and Work Anniversary Floating Holidays
• PTO accrual increases with Pioneer seniority
• Up to $300 in Interest-free Wardrobe Salary Advance available on Day One!
• Up to $2,000 in Interest-free Technology Salary Advance
• Up to $1,000 Interest-free Wellness Advance to purchase gym membership, Peloton, or any exercise equipment
• Up to $2,300 in Tuition reimbursement per semester
• Childcare reimbursement up to $100 per child per month
• So much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED