Assistant Branch Manager - Lewisville Branch - Lewisville, TX.

JPMorgan Chase & Co. • Lewisville, TX

3d • Onsite

About The Position

As an Assistant Branch Manager-Operations in a Chase Branch, you will collaborate closely with the Branch Manager to manage overall branch operations and ensure compliance with banking regulations. You will lead and coach Associate Bankers to handle transactions accurately, provide exceptional client experiences, and introduce clients to bankers. You will represent the Chase brand and culture with hospitality.

The role includes completing the Assistant Branch Manager Training Program before placement and traveling as required for in-person training and meetings. The position requires availability during branch hours, including weekends and evenings.

Requirements

• At least 2 years of management experience or retail banking experience.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours, including weekends and evenings.
• Leadership skills and operational proficiency, including ensuring transaction accuracy.
• Ability to navigate branch audits and comply with policies, procedures, and banking regulations.
• Strong questioning, analytical, problem-solving, decision-making, organizational, and detail-oriented skills, including the ability to manage multiple tasks.
• Ability to influence and educate branch team members and partners.
• Ability to build client relationships, educate clients, and refer them to appropriate experts.
• Ability to travel as required for in-person training and meetings.

Nice To Haves

• At least 1 year of Associate Banker (Teller) experience.
• College degree or military equivalent.

Responsibilities

• Manage, inspire, and coach Associate Bankers to work as a team, deliver seamless client service, and understand policies, procedures, products, systems, and banking transactions.
• Collaborate with the Branch Manager to create a welcoming branch atmosphere and manage day-to-day branch operations.
• Greet clients warmly, demonstrate care during interactions, and build trusted relationships.
• Plan and manage staffing to meet changing branch and client needs, and keep the team informed about branch priorities when designated by the Branch Manager.
• Oversee branch operations, including loss control, compliance, and audits.
• Communicate clearly and politely to understand and address client needs, resolve issues effectively, and follow bank policies and procedures.
• Educate clients about self-service options that allow them to access their accounts at any time.
• Complete the Assistant Branch Manager Training Program before placement.
• Travel as required for in-person training and meetings.

Benefits

• Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED