North Haven Assistant Branch Manager

CONNEX CREDIT UNION INC•North Haven, CT

2d•$48,982 - $73,473•Onsite

About The Position

Connex Credit Union is seeking diverse talent motivated to improve the financial well-being of others for the North Haven Assistant Branch Manager position. This role is responsible for branch growth and profitability through business development and expanding retail and commercial member relationships. The Assistant Branch Manager will coach branch personnel on sales and service techniques, oversee daily operations, and resolve member issues. The position requires filling in for the Branch Manager during absences and may involve transfers to other locations. The ideal candidate will provide outstanding service, identify financial needs, and contribute to the financial success of members.

Requirements

College Degree or equivalent work experience
Minimum 1 year retail sales management or branch experience and heavy retail and commercial customer contact environment
1 years interviewing experience in consumer loans and related insurances.
2 years of direct supervisory experience
Knowledge of federal and state laws and regulations governing consumer banking
Ability to manage multiple tasks simultaneously
Excellent interpersonal skills
Ability to analyze member problems and find beneficial solutions in a timely manner
Continued education through selected training courses
Provides coverage for other branches when needed
Windows, Microsoft Word & Excel skills
Procure and maintain active status of NMLS license

Responsibilities

Leadership and Coaching personnel: Coaches sales and service skills to all branch team members on a regular basis. Works with other branch leaders to ensure sales & service coaching occurs consistently; Develops sales & service leadership skills in Service Coordinators, Member Service Representatives, and New Account Representatives; Assists Branch Manager in quality hiring for all branch positions Provides regular additional training and coaching for New Account Representatives
Assists Branch Manager in development of goal attainment strategy, analyzing results, making adjustments when goals are not met and celebrating when they are.
Comfortable performing overrides, making exceptions, and decisions the acceptance of checks when necessary.
Coordinates, and monitors workflow and productivity to ensure high levels of accuracy, quality and quantity are maintained.
Drives branch reporting by working with the Branch Manager to compile individual branch results and combining results to measure the branch’s productivity.
Works with Branch Manager to meet/exceed individual and branch goals on a monthly, quarterly, & annual basis
Mentors New Account Representatives on the advocacy process and identifying opportunities for every member.
Oversees the daily operation of the Branch, according to written Branch operations standards, including adherence to security procedures.
Makes recommendations to the Branch Manager for changes and improvements in procedures concerning the branch in relation to overall operations.
Assists with monthly audits in Branch Managers absence.
Resolves member problems/responds to inquiries beyond the authority of other Branch personnel.
Ensures that the branches maintain and utilize all Marketing provided; makes sure all Marketing displayed is current and accurate.
Assists in maintaining adequate Member Service Staff through: Training support Filling vacancies promptly with qualified applicants
Maintains knowledge of competitors’ rates and terms and other trends related to the credit union industry and drives that knowledge with the branch team.
Makes appropriate recommendations to reward and recognize team performance utilizing MVA nominations, spot awards, and “you’re awesome” cards.
Builds and maintains relationships with SEG groups and local businesses within the branch community to grow the business.
Participates in the community to help grow awareness and brand recognition of the credit union.
Interviews loan applicants, analyzes credit and financial information
Accurately completes required loan forms and related documents necessary in the lending process; Assures quality control of loan check disbursements
Pre-qualifies prospective mortgage and home equity candidates and co-ordinates 1st mortgage interviews with mortgage originator