Assistant Branch Manager - Columbus, GA

Center Parc Credit Union•Columbus, GA

1d•$56,256 - $64,070•Onsite

About The Position

The Assistant Branch Manager partners with the Branch Manager to drive operational excellence, strengthen Team Member performance, and create outstanding service experiences that help members and communities thrive. The primary purpose of this position is to assist Center Parc Credit Union to live out its Mission, “To help our members achieve financial success by providing exceptional products and service.” The Assistant Branch Manager is responsible for sharing responsibilities for the overall operations of the branch through assigned support functions, daily tasks, interactions with employees, and meeting the service needs of members.

Requirements

An associate degree in business, business administration, or related field of study; 2 years relative work experience in lieu of degree
3 years of specific work experience in banking, financial services, or credit unions
2 years of relative supervisory experience
Proficiency with Microsoft Office products

Nice To Haves

1 year experience as a Branch Manager or Assistant Branch Manager in a bank or credit union
Prior experience with Symitar, and Meridian Link

Responsibilities

Adhere to and deliver on Center Parc’s core values: Serve Exceptionally, Committing to Better, Find the Fun, Invest in Integrity, Follow the Numbers, Go forth and Conquer.
Direct daily branch operations, ensuring prompt, professional member service and consistent execution of CPCU’s service standards.
Ensure compliance with member service, operational, fraud-prevention, safety, and security policies; addresses exceptions and escalates material risks as appropriate.
Maintain expert knowledge of CPCU’s retail operations, policies, controls, products, and services; ensures consistent branch application and proficiency in all Member Service Representative and Member Service Representative Lead duties.
Exercise override authority within established limits and makes sound decisions on check holds, fee waivers or refunds, exceptions, and escalations from front-line employees and the Member Service Representative Lead.
Coordinate with other branches, operations departments, and internal business partners to resolve matters beyond the branch’s authority and ensure timely follow-through.
Assume responsibility and decision-making authority for daily branch operations in the Branch Manager’s absence, including work assignments, service execution, staffing coordination, operational controls, and escalation management.
Provide guidance and oversight for new accounts, account maintenance, credit card and loan requests, and product and service recommendations; ensure recommendations are appropriate for member needs and transactions are completed accurately.
Serve as the management-level escalation point for member complaints, concerns, questions, and complex service issues; ensure prompt, consistent resolution, appropriate documentation, and follow-up.
Communicates operational, transactional, product, procedural, and compliance changes to front-line employees; confirms understanding and reinforces consistent execution.
Oversee branch cash operations, including preparing or approving currency orders, maintaining teller cash within established branch levels, verifying incoming currency shipments, and ensuring required controls and dual-verification procedures are followed.
Investigate teller outages and losses, identify root causes, documents findings, implement or recommend corrective action, and monitor follow-through.
Oversee ATM balancing and related controls, investigate discrepancies, and ensure timely resolution and required documentation.
Coordinate branch support for internal and external audits, ensures requested records are complete and accurate, responds to findings, and supports timely corrective action.
Lead the onboarding, coaching, performance development, and day-to-day accountability of branch employees by setting clear expectations, assigning, and reviewing work, observing performance, providing timely feedback, establishing objectives, and addressing performance or procedural gaps in partnership with the Branch Manager.
Effectively uses written and oral communication skills in daily correspondence and completion of tasks.
Maintain credibility and positive working relationships across all levels of employees, managers, and executives within the organization.
Comply with all aspects of BSA/AML and OFAC regulations as they relate to this position.
Attend ongoing training as needed, including on and off-site workshops and webinars to maintain a prominent level of knowledge related to the position.
Depending on their assignment and business needs, travel to other branches or operations departments may be required.
Other duties as assigned.