Assistant Branch Manager

PNC•Nether Providence Township, PA

1d•Onsite

About The Position

Supports all aspects of branch, including individual and team, performance. Builds a high performing team through the attraction, on-boarding, coaching and development of branch team members. Leads through influence and impacts a broad range of eco-system partners in an omni channel environment. Drives revenue and loyalty through proactive interactions with clients. Manages, coaches and executes a proactive client experience within an omni channel environment. Provides solutions and advice to improve client financial well-being. Leads effective problem resolution. Manages the branded sales process to proactively achieve sales targets and customer loyalty. Grows branch revenue through acquisition and share-of-wallet growth of consumer and business households. Drives the employee experience. Responsible for acquiring and retaining talent through the coaching and development of employees. Coaches employees to achieve performance and activity expectations. Assists in the performance management process for all employees. Manages operational, human capital, reputational and business risk through adherence to established policies and procedures. Exercises sound decision making to identify and mitigate potential risk.

Requirements

Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties.
Typically requires 4+ years of related business or functional experience.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

Nice To Haves

Accountability
Banking
Client Loyalty
Customer Experience (CX)
Customer Service
Identifying Opportunities
Leveraging Technology
Proactive Sales

Responsibilities

Supports all aspects of branch, including individual and team, performance.
Builds a high performing team through the attraction, on-boarding, coaching and development of branch team members.
Leads through influence and impacts a broad range of eco-system partners in an omni channel environment.
Drives revenue and loyalty through proactive interactions with clients.
Manages, coaches and executes a proactive client experience within an omni channel environment.
Provides solutions and advice to improve client financial well-being.
Leads effective problem resolution.
Manages the branded sales process to proactively achieve sales targets and customer loyalty.
Grows branch revenue through acquisition and share-of-wallet growth of consumer and business households.
Drives the employee experience.
Responsible for acquiring and retaining talent through the coaching and development of employees.
Coaches employees to achieve performance and activity expectations.
Assists in the performance management process for all employees.
Manages operational, human capital, reputational and business risk through adherence to established policies and procedures.
Exercises sound decision making to identify and mitigate potential risk.