Assistant Branch Manager - Home Office Jackson

American 1 Credit Union•Hillsdale Township, MI

3d•$61,054•Onsite

About The Position

The Assistant Branch Manager is responsible for supporting the Branch Manager in providing the best member experiences aligned with our mission within their designated branch. They assist with managing day-to-day operations in their branch, focusing on everyday core processes, lending, and product sales coaching and member growth. The Assistant Branch Manager is dedicated to working with the Branch Manager to create and sustain a culture filled with people who are Focused, Engaged, Trustworthy, Humbly Confident, and driven to Achieve. The Assistant Branch Manager works collaboratively with the Branch Manager to ensure that our team is optimally engaged and fulfilled in their work and, as a result, the member experience is superior, and goals are achieved.

Requirements

Leadership experience preferred
Excellent verbal and written communication skills
Working knowledge of PC applications such as Microsoft Office
Ability to work independently or as a collaborative member of a team
Ability to direct other team members and coach others
Knowledge of credit union products, services, policies, core processes and procedures
Ability to provide supervisory leadership of professional- and intermediate-level staff
Demonstrated member-focused strategy skills
Demonstrated skill in gathering, reporting, and summarizing trends in data
Ability to express oneself clearly and articulately both orally and in writing
Ability to make decisions and take initiative in problem resolution
Ability to exercise tact and responsibility with handling confidential information

Nice To Haves

Bachelor’s degree preferred

Responsibilities

Lead, Manage and Accountability: Committed to leading and managing in a way that creates an environment in which accountable employees thrive and non-accountable people choose to leave. Assists the Branch Manager in evaluating the right people and the right seats. Acts as leader in the branch manager's absence.
Team Collaboration: Collaborate with the Branch Manager in all discussions relevant to the American 1 culture, branch operation processes, and overall member experience. Assist the Branch Manager in executing strategy for the credit union’s short—and long-term goals and objectives and communicate such goals and objectives to their team.
Focus on Purpose/Mission: Focused on the credit union's purpose and mission statement of creating financial wellness in our community through everyday banking.
Accountability Measurement and Coaching: Monitors accountability to sales program and completes regular observations of branch team. Monitors branch benchmark goals for membership, lending, and product growth, coaches for success, and reports to the Branch Manager.
Employee Recruitment and Retention: Assists the Branch Manager in ensuring that the branch is staffed with team members who are engaged and fulfilled in their work, properly trained, and receive regular feedback on performance.
Employee Culture: Committed to building and supporting an engaging and inclusive culture for all.
Branch Expense Control: Assists the Branch Manager with oversight into branch expenses through appropriate staffing and minimal turnover, member fee refunds, operational expenses, branch closings, and more. Oversees branch scheduling to ensure appropriate coverage at peak times.
Core Process, Policy, and Procedure Review and Recommendations: Responsible for following and coaching all core processes, policies, and procedures. Assures team is following all processes, policies, and procedures, including policies and procedures for customer identification and all BSA requirements
Community Advocate: Serves as a credit union representative and is actively visible in the community in which the branch is located. Works with Community Partnerships to develop partnerships with local dealerships, companies, and schools.
Lead, Manage, Accountability
Solve member requests, issues, and escalations all in a timely manner.
Monitor, manage, and impact branch scorecard performance
Ensure operational excellence and integrity of the branch