Assistant Branch Manager

VeraBank, N.A. • Palestine, TX

5h

About The Position

The Assistant Branch Manager assists in managing branch operations and ensuring a high level of customer service. The role is responsible for branch operations when the Branch Manager is absent. It supports branch and staff development, customer service goals, effective daily operations, compliance, and achievement of the branch budget and profit plan. The position also provides professional teller services, handles account functions and complex customer issues, and guides branch staff.

Requirements

• High school diploma with additional courses in business, accounting, AIB, or supervisory training, and three years of experience in a related banking environment, or an equivalent combination of education and experience.
• Comprehensive knowledge of banking rules and regulations.
• Demonstrated experience in teller and new account functions.
• Excellent oral and written communication skills.
• Excellent customer service skills.
• Leadership and coaching skills.
• Management skills, including organizing, planning, delegating, and interpersonal skills.
• Knowledge of personal computers and related word-processing and spreadsheet software.

Responsibilities

• Assist with branch and staff development and achievement of customer service goals.
• Exercise authority concerning staffing, training, performance appraisals, promotions, career development, salary actions, and terminations of subordinate personnel.
• Maintain employee morale to minimize turnover and maximize customer service satisfaction.
• Oversee effective day-to-day branch operations and ensure policies, procedures, and regulations are followed.
• Manage branch self-audit procedures and reporting, and manage to the annual budget and profit plan.
• Conduct department meetings covering products, services, sales techniques, customer service training, robbery and security training, and audit controls compliance.
• Open and close checking, savings, CD, and IRA accounts, resolve account problems, and review and approve accounts exceeding branch personnel’s authority limits.
• Provide professional teller services and review and approve teller transactions exceeding branch personnel’s authority limits.
• Resolve complex customer service issues that branch personnel cannot resolve.
• Assign duties and develop work schedules to ensure efficient branch operations.
• Complete required compliance training and comply with applicable policies, procedures, regulations, and laws, including CRA, robbery, privacy, Reg CC, and BSA requirements.
• Provide daily guidance to staff as a lead person, assist the Branch Manager when needed, and support the branch’s Relationship Bankers.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED