Assistant Branch Manager - Kimberly Square
About The Position
Trustco Bank is seeking an Assistant Branch Manager to support the Branch Manager in overseeing branch operations, supervising staff, and helping ensure efficient, secure, and customer-focused service. The role may assume the Branch Manager’s duties during their absence and oversees Head Teller and Teller teams. It also supports branch growth and identity, promotes sales initiatives, and contributes to branch performance and regulatory compliance. The position uses knowledge of residential mortgages, IRA services, and personal banking products to help provide tailored client solutions. This is a full-time position with hours aligned to branch operations: Monday–Wednesday, 8:30 AM–5:00 PM; Thursday–Friday, 8:30 AM–6:00 PM; and Saturday, 8:30 AM–1:00 PM on a rotating schedule. The branch is closed Sunday. Employees may need to stay 15–30 minutes after closing; occasional evening and weekend work and occasional travel for training, meetings, or branch support may be required. The role is non-exempt and supervisory.
Requirements
- High school diploma or equivalent.
- Proven supervisory and leadership experience.
- Strong customer service background.
- Cash handling expertise.
- Excellent verbal communication skills.
- Fluent in English.
- Reliable transportation.
- Well-organized, with the ability to manage multiple priorities.
- Team-oriented and able to thrive in collaborative environments.
- Ability to lift 10–20 lbs. and stand for extended periods.
Nice To Haves
- Bilingual ability.
- Bachelor’s degree.
- Previous banking or financial services experience.
- Familiarity with residential mortgages, IRA services, and personal banking products.
Responsibilities
- Manage staff and day-to-day branch operations when the Branch Manager is absent.
- Oversee Head Teller and Teller teams, promoting excellence and accountability.
- Build branch identity, promote sales initiatives, and support exceptional customer service.
- Connect with clients and prospects, resolve issues, and support customer satisfaction.
- Review and approve transactions, including large check cashing, bank checks, and ledger entries, in accordance with policies.
- Work toward branch performance metrics while maintaining operational controls, security, and regulatory compliance.
- Develop banking knowledge and sales techniques through training, workshops, and ongoing education.
Benefits
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Health savings account with an annual employer contribution.
- 401(k) retirement plan with employer match.
- Paid time off.
- 11 paid federal holidays.
- Training and professional development programs.
- Tuition reimbursement.
- Reduced fees and rates on certain loan products.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
