Assistant Branch Manager

Arundel Federal Savings Bank•Annapolis, MD

8d•Hybrid

About The Position

Arundel Federal Savings Bank is seeking community-minded leaders for their Branch Management team. As an Assistant Branch Manager, you will support daily branch operations, expand customer relationships, ensure excellent customer service, and assist in supervising and developing branch staff while maintaining compliance with Bank policies and regulatory requirements. Training begins at the Pasadena or Glen Burnie Branch, with subsequent assignment to a home branch.

Requirements

High School Diploma or equivalent (GED)
Minimum of 3 years of progressively responsible branch operations experience, preferably as a Teller Supervisor, Team Leader, or Customer Service Representative.
Prior supervisory or team leadership experience.
Strong knowledge of teller, customer service, and branch operating procedures.
Excellent organizational, analytical, and problem-solving skills with strong attention to detail.
Excellent verbal, written, telephone, and interpersonal communication skills.
A strong service orientation with the ability to identify and sell appropriate Bank products and services.
Proficiency with PCs and Microsoft Office applications (Word, Excel, Outlook, Teams) and the Internet.
Ability to function in a branch environment and use standard office equipment.
Ability to lift up to 25 lbs. (coin bags and cash trays).
Willingness to travel to other branch locations to provide coverage as needed.

Nice To Haves

AA degree or college coursework preferred.

Responsibilities

Ensuring the branch is open and prepared to conduct business each day, maintaining appropriate cash levels, and ordering currency as necessary.
Assigning and supporting daily operational duties for Tellers and Customer Service Representatives to ensure quality service standards are met.
Assisting with branch compliance, security controls, and operational accuracy; conduct surprise audits and review daily overdrafts and check approvals.
Performing all Customer Service Representative duties including opening deposit accounts (checking, savings, CDs, IRAs), processing consumer loan applications (Auto, personal, overdraft protection), approving checks, and resolving complex or difficult customer situations.
Processing IRA documentation, including periodic distributions, required paperwork, and death claims, ensuring all transactions meet regulatory requirements.
Supervising, coaching, scheduling, and training branch staff; monitoring performance and recommending disciplinary actions when necessary while maintaining proper employee documentation.
Utilizing tact and experience-based knowledge to research and resolve customer inquiries, discrepancies, and account concerns in accordance with Bank policies.
Analyzing customer needs and promoting appropriate Bank products and services; identifying referral opportunities and coordinating with other Bank departments as needed.
Ensuring compliance with Bank Secrecy Act (BSA) requirements including CTR review, SAR reporting, CIP adherence, and identification of high-risk customers.
Completing all required annual compliance, BSA, and regulatory training timely.
Performing other duties as assigned.