Assistant Branch Manager
About The Position
Bangor Savings Bank is seeking an Assistant Branch Manager to lead, manage, and coach team members, oversee daily operations, and help customers by identifying financial needs and offering appropriate products or services. This role contributes to the sales growth of the Bank by providing exceptional customer experience and developing consumer and business relationships as a trusted advisor. The bank is growing in Maine and Northern New England and is recognized for its high customer satisfaction, being a top SBA Lender, and a top MSHA lender. Joining BSB means embracing their promise to remain true to their mission and deliver the 'You Matter More' promise to help employees, customers, and communities prosper.
Requirements
- High school diploma or equivalent required
- Two years experience in sales, retail banking, lending, customer service and/or operations
- Demonstrated advanced lending proficiency
- Personal computer literacy
- Ability to perform essential functions either unaided or with the assistance of a reasonable accommodation
Nice To Haves
- College, business, banking or professional training helpful
Responsibilities
- Exhibit Core Values of Integrity, Respect, Responsibility, Excellence, Teamwork, Diversity, Independence and Community.
- Foster a positive, team-oriented environment where employees can’t imagine working anyplace else.
- Lead the sales and sales-coaching process to achieve individual and team goals.
- Invest in the community through civic engagement and strategic event sponsorship.
- Earn customer advocacy by personalizing experiences and being genuinely helpful.
- Develop external advocates through robust engagement with customers, prospects and influencers.
- Lead recruiting, hiring, performance management and career development of team members.
- Set business development, sales, and local market strategy.
- Engage with customers in a dynamic environment by actively listening and encouraging ongoing conversation to uncover opportunities to deepen customer relationships.
- Listen actively to identify financial needs, including daily banking, borrowing, saving and referral opportunities.
- Proactively identify, schedule and conduct external business calls to originate and expand customer relationships.
- Contact existing customers to review relationships, discover opportunities and onboard customers.
- Maintain current knowledge of features and benefits of all products, services and digital solutions.
- Identify and offer consumer and business loan solutions that meet borrowers’ financial goals.
- Handle complex service issues and enlist support of appropriate staff for advanced problem resolution.
- Process transactions, open accounts, and close loans in compliance with performance standards.
- Manage staffing levels to support the customer experience.
- Ensure branch facilities are functional and attractive.
- Follow risk management policy and procedure to ensure compliance with local, state and federal regulations.
- Conform to standards for punctuality, attendance and professionalism per the Employee Handbook.
- May travel or relocate to other branches, change schedule and perform other duties as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
