Assistant Branch Manager-Hazelwood

Alliance Credit Union • Hazelwood, MO

20h • Onsite

About The Position

Alliance Credit Union is seeking an experienced banking leader or a rising star in the financial world ready to take the next step into a higher leadership role. As an Assistant Branch Manager, you will be responsible for the daily activities and member service in the branch, serving as a vital link in the development and retention of branch staff. This position requires excellent leadership skills, attention to detail, and the ability to set priorities and complete goals. You will work closely with the Branch Manager to bring the Alliance Credit Union Brand Promise and Brand Experience to life daily, fostering a friendly teamwork atmosphere built on trust and financial stability. Alliance Credit Union is a leader in the St. Louis area, committed to its people and community, offering a competitive advantage and fostering an inclusive workplace culture where employees feel respected and valued.

Requirements

• Strong leadership in coaching, training, and motivating staff to achieve high performance.
• Proficiency in sales, service, operations, and compliance with branch processes and procedures.
• Advanced organizational, multitasking, problem-solving, and decision-making abilities.
• Excellent communication skills (oral, written, and interpersonal) with effective time management.
• Competence in consumer math, financial transactions, and advanced computer systems.
• In-depth understanding of credit union operations, financial institutions, and regulatory requirements.
• Expertise in general ledgers, reporting, and balancing procedures.
• Comprehensive knowledge of credit union products, services, policies, and procedures to support member needs and cross-sell effectively.
• Familiarity with related jobs and organizational functions, with a strong ethical and compliance mindset.
• Integrity, professionalism, and confidentiality in all interactions.
• Member-focused attitude with a commitment to providing exceptional service and building lasting relationships.
• Resilient under pressure with calm, rational decision-making and a positive demeanor.
• Collaborative team player who is empathetic, supportive, and enthusiastic.
• Self-motivated, adaptable, and willing to take initiative in leadership, training, and development.

Responsibilities

• Assist the Branch Manager in planning, directing, and supervising daily branch operations.
• Provide management coverage in their absence, oversee teller and service functions, coordinate scheduling, and resolve escalated member concerns.
• Provide leadership, training, coaching, and performance evaluations for branch staff.
• Ensure employees adhere to professional standards, maintain exceptional member service, and achieve branch productivity goals.
• Promote credit union products and services to members and the community.
• Support marketing campaigns, represent the branch in public relations activities, and strengthen member and community relationships to drive branch growth.
• Uphold all regulatory, policy, and procedural requirements.
• Foster a constructive, team-oriented work environment while modeling and encouraging the organization’s service philosophy.
• Manage cash operations for the branch, including security, loss prevention, and ATM response.
• Oversee cash transportation within policy limits and maintain accurate financial reporting and balancing procedures.
• Ensure the branch facility is safe, secure, and well-maintained.
• Serve as backup Security Officer, provide robbery-prevention training, and oversee regular testing of alarm and security systems.
• Maintain accurate records and reports, oversee timely completion of branch audits, and support records retention programs.
• Assist senior management with projects and administrative needs as assigned.

Benefits

• Competitive pay and yearly merit increases
• Full benefits package including medical (as low as $12/week), dental, and vision.
• HRA & FSA
• Employer paid life insurance and disability benefits (STD & LTD)
• 401K with an 8% employer match
• 11 paid Holidays
• Generous PTO (starting at 15 days per year) and 2 service days per year.
• An Employee Assistance Program (EAP)
• Annual bonuses
• Employee events, birthday celebrations, and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed