Assistant Branch Manager

Ridgewood Savings Bank•Hewlett, NY

16d•Onsite

About The Position

The Assistant Branch Manager plays a crucial role in maintaining high productivity among branch personnel through effective supervision, training, coaching, disciplining, and evaluation. This position directs daily branch operations, providing guidance and assistance to staff in meeting customer needs while adhering to all regulatory requirements. The Assistant Branch Manager is responsible for managing daily staffing, reviewing and submitting payroll, and documenting attendance. They ensure adherence to bank policies and procedures through investigation and follow-up, and conduct monthly operational meetings. A key aspect of this role is ensuring regulatory compliance and resolving complex customer complaints or needs. The Assistant Branch Manager also drives sales performance by fostering an engaging team atmosphere, conducting sales meetings, and performing skills transfers. They create and monitor individual development plans for branch personnel. Additional responsibilities include ensuring proper review and settlement of in-clearing check items, reviewing daily printouts to prevent financial loss and monitor suspicious activity, inspecting ATMs and security cameras, maintaining dual control and security procedures, ensuring timely completion of Currency Transaction reports, reviewing business profiles for compliance, administering signature guarantees, and completing monthly financial reconciliation reports. In the absence of the Branch Manager, the Assistant Branch Manager provides management coverage for the branch.

Requirements

High School diploma or G.E.D. equivalent
Minimum three to five years bank operations experience
Demonstrated ability to be an effective supervisor and to build and maintain rapport with management and subordinates. Generally equivalent to two years Supervisor experience
Demonstrated knowledge of Bank Products & Services, and all associated software and programs, including Microsoft Office
Demonstrated ability to identify, investigate and resolve problems concerning customer accounts/transactions
Demonstrated ability to manage in a sales environment, including Staff Coaching, Skills Transfer, and conducting Individual Development Plan meetings and Branch Sales meetings.
Outstanding oral and written communication skills

Nice To Haves

Two to four years of college preferred

Responsibilities

Maintains high level of productivity among branch personnel through careful supervision, including training, coaching, disciplining, and evaluating.
Directs the daily branch operations by providing guidance and assistance to branch personnel in servicing customer needs in accordance with all regulatory requirements.
Maintains proper daily staffing requirements by coordinating the weekly branch personnel schedule.
Responsible to review and submit payroll.
Documents and reports attendance to Human Resources Department.
Ensures that branch personnel follow bank policies and procedures by investigation and follow-up.
Conduct monthly operational meetings.
Ensures regulatory compliance.
Resolves customer complaints or needs that may exceed the authority of subordinates by analyzing situations and making decisions.
Maximizes sales performance and projects and promotes an engaging team atmosphere to maintain a high level of customer satisfaction by conducting sales meetings and performing skills transfers.
Creates and monitors individual development plans for branch personnel.
Ensures proper review and settlement of in-clearing check items by reviewing account history and paying or returning rejected items in accordance with Regulation CC.
Reviews daily printouts required by bank policy and procedure to prevent financial loss and monitor suspicious activity in accordance with BSA and other regulatory requirements.
Inspects automated teller machines and ensures security cameras are functioning properly for branch and customer security and safety.
Maintains dual control and proper security procedures.
Ensures Currency Transaction reports are completed daily and submitted in appropriate timeframe.
Reviews business profiles to ensure required information is completed and documented accordingly, completes and submits Quarterly Compliance report in order to be compliant with BSA requirements.
Administers signature guarantees under the guidelines of the Securities Transfer Agents Medallion Program.
Completes monthly State of the Branch and General Ledger Reconciliation reports, to review the financial activities of the branch and ensure all required actions are conducted.
Provides management coverage by managing the branch in the absence of the Branch Manager.