Assistant Branch Manager - Lenoir City Branch

Knoxville TVA Employees Credit Union•Lenoir City, TN

3d•Onsite

About The Position

Knoxville TVA Employees Credit Union is a not-for-profit, Member-owned, and locally operated financial institution serving the financial needs of its communities of Membership. We have 25 locations throughout East Tennessee and we serve more than 300,000 Members. The Credit Union helps Members grow financially by offering a variety of accounts including: checking, savings and investments. Also offered are competitive loan rates on new and used autos and recreational vehicles, mortgages, personal loans and credit cards. We are looking for a service-minded individual to join our team in order to continue to provide the high-quality service our members expect from us. Our full-time team members enjoy a wealth of benefits including employer-paid medical and dental insurance premiums, competitive pay, and a 401(k) plan with an employer match. The great service we provide to our Members is reflected in our team environment and the professional development opportunities our positions offer. People Helping People is what we do every day.

Requirements

High school diploma or equivalent.
Valid driver’s license.

Nice To Haves

Experience in a service-minded role.
Experience in the financial industry.
Experience with opening and closing accounts.
Experience with cross-selling financial products and services.
Experience in a supervisory or management role.
Ability to conduct loan interviews and process loans.
Willingness to work the teller line.
Willingness to visit employee groups and maintain community involvement.
Ability to follow all Credit Union policies, procedures, and regulations.
Ability to represent the Credit Union in a professional manner.
Ability to maintain regular and predictable attendance.
Ability to work cooperatively with others.

Responsibilities

Assume responsibility for the effective and professional performance of member service functions.
Present and explain Credit Union services and products to members and assist in meeting members’ financial needs. Open and close accounts.
Answer questions and solve problems for members by listening to problems, collecting data, securing answers, and reporting results to the inquiring party.
Keep members informed of Credit Union services and policies, including types of available accounts, interest and dividend rates, payroll deduction options, and other related services.
Maintain and project the Credit Union's professional reputation. Maintain privacy of member account information.
Actively cross-sell Credit Union products and services.
Welcome all members with a pleasant verbal greeting, smile and handshake. Provide members with efficient transaction processing, being sure to call the member by name, and provide a pleasant closing while walking member out of the office.
Assume responsibility for establishing and maintaining effective coordination and working relationships with area personnel and with management.
Assist team members whenever possible.
Keep supervisor informed of area activities and of any significant problems or concerns.
Complete required reports and record accurately and promptly.
Attend meetings as required.
Work as a team with other team members to reach set goals. Hold each employee accountable for contributing to the overall goals of their department or branch. Manager goals will be set at the first of each goal year.
Maintain good working relationships and coordination with area personnel and with Credit Union management. Provide assistance to other branch/department staff, as needed.
Work at other branches when needed.
Assist with guiding and managing the branch, including scheduling adequate staff to ensure efficient branch operation, conducting performance reviews, coaching employees and providing additional training, as needed.
Assist in maintaining a highly motivated, well-trained staff, maintaining effective employee relations.
Assist with implementing and monitoring the budget for the branch.
Assist in evaluating the job performance of the branch staff to ensure quality of work and service to the members.
Assist with monitoring branch activity, including transactions, volume, errors, loan volume, sales and new accounts.
Ensure staff receives on-going training on security and robbery procedures.
Conduct loan interviews. Process and approve loans.
Work the teller line on a consistent and regular basis.
Visit employee groups each month.
Maintain involvement in local community events.
Create and maintain a cross-selling environment within the branch.
Follow all Credit Union policies, procedures and regulations.
Represent the Credit Union in a professional manner (appearance, behavior and performance).
Maintain regular and predictable attendance.
Work cooperatively with others.
All other duties as assigned.

Benefits

Employer-paid medical and dental insurance premiums
Competitive pay
401(k) plan with an employer match
Employer-paid health and dental insurance monthly premiums
Accrual of PTO Leave
Employer-matched 401k, 50% match up to 6% of employee contributions
Employer-paid Group Life Insurance and Long-Term Disability benefits
Potential bonus up to 11% of average salary over the past year based on Credit Union-wide goals
Paid Holidays and Paid Training
Potential pay increases through additional training opportunities
Opportunity to earn incentive pay
The ability to help serve your local community through our mindset of People Helping People!