Assistant Branch Manager

STCU • Rathdrum, ID

3h • $28 - $39 • Onsite

About The Position

The Assistant Branch Manager provides leadership and oversight for the daily operations of a given branch. This position is responsible for the branch goals, team development, staffing, and operations.

Requirements

• Minimum of three years progressive experience in a financial institution required.
• Minimum of one years’ experience in a leadership role, preferably in a financial services environment, with demonstrated skills in coaching, mentoring, delegation and operations.
• Working knowledge in all aspects of financial institution products and services to include consumer lending, equity lending, member service, IRA’s, trusts, business accounts, teller operations and compliance.
• Proficient knowledge of MS Office programs including Outlook, Word, Excel and Teams.
• Must be able to regularly talk, hear and operate a computer, keyboard and mouse and occasionally lift, pull/push and carry up to 10 pounds with accommodations.
• Ability to travel short or long distances to meet customer and credit union expectations and build business relationships.

Nice To Haves

• Associates degree in Business Administration or related field is preferred.

Responsibilities

• Ensure member service is delivered according to established standards by proactively looking for ways to enhance the member experience and seeking member feedback to identify changes/enhancements.
• Ensure strong branch performance and efficient operations to meet established goals by providing oversight and support of branch functions including account maintenance, opening memberships, loan production and teller transactions.
• Build and maintain strong partnerships with back office departments by ensuring support is provided for membership needs through various channels.
• Provide coaching to team members on creating member experiences that build member loyalty and that meet branch and credit union goals.
• Proactively manage member feedback, maintain member service standards, identify and manage opportunities to enhance member service experience and provide recommendations for changes/enhancements in service delivery.
• Provide back-up support to staff in all aspects of the job including account maintenance, opening new memberships, loan production and teller transactions.
• Ability to identify process improvements and operational enhancements to create efficiencies and streamline applicable methods.

Benefits

• Paid time off plus 11 paid holidays!
• Medical, dental, vision and life insurance
• Training and career development
• Success sharing plan
• 401(k) matching contributions
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree