Assistant Branch Manager

General Parts Group•Tucson, AZ

11d•Onsite

About The Position

General Parts is seeking a hands-on Assistant Branch Manager to help lead daily branch operations, support field technicians, and deliver excellent customer service. The Assistant Branch Manager works closely with the Branch Manager and serves as a hands-on service leader within the branch. This role will support technicians, coordinate dispatch, assist customers, and help with day-to-day branch operations. The ideal candidate has technical or mechanical experience, strong leadership skills, and enjoys working directly with technicians and customers.

Requirements

Technical, mechanical, field service, or commercial equipment experience preferred.
Previous leadership, supervisory, or service management experience.
Strong customer service, communication, and problem-solving skills.
Ability to understand technician skill sets and service needs.
Organized, dependable, hands-on, and able to manage multiple priorities.
Driving record that aligns with our safety standards
Completion of successful background check and drug screen
Must be at least 18 years of age

Responsibilities

Support and coach field service technicians with technical and day-to-day service needs.
Own and coordinate dispatch, matching the right technician to each service call based on skill set, location, and customer needs.
Help build a positive, accountable, team-focused branch culture.
Assist with technician scheduling, training, onboarding, and development.
Answer customer calls, greet walk-in customers, and handle escalated service issues.
Assist with branch administrative duties, service documentation, parts coordination, and billing support.
Help with shipping, receiving, inventory, and technician truck stock.
Support the Branch Manager with daily operations and fill in as needed during absences.