Assistant Branch Manager (Oahu)

Central Pacific Bank•Honolulu, HI

20h•$54,234 - $72,619•Onsite

About The Position

Central Pacific Bank is seeking Assistant Branch Managers for its Oahu locations, with potential assignment in either the Leeward, Windward or Honolulu area based on business needs. This role leads, coaches, and inspires a team of professionals to meet and exceed financial needs of a designated community, including consumer and local businesses. The Assistant Branch Manager is accountable for achieving sales, service, and profitability goals while ensuring regulatory and legal compliance. Responsibilities include administrative and operational tasks related to account handling, taking independent action and initiative in resolving problems, and developing recommendations. The role also involves managing an assigned portfolio of High Value Clients (HVC) to build and retain customer relationships, identifying potential customer banking needs, opening and servicing various consumer and business deposit products, and accepting and closing secured and unsecured consumer and business loans and lines. Certification to accept and close home equity lines of credit and loans is required. The position requires meeting assigned sales/service and operational goals, and performing all duties in alignment with the Company's Core Values of a “Voyaging Spirit” and being “Positively Ohana”.

Requirements

Bachelor’s Degree from an accredited university. Relevant work experience may substitute for the degree requirement.
3+ years of branch/bank operations experience and sales of retail financial products.
3+ years of experience supervising/leading a sales team.
2+ years of experience explaining credit product; accepting/closing loan apps.
Must be able to work a flexible schedule to include before and after normal work hours, weekends and holidays when necessary.
Registration with the Nationwide Mortgage Licensing System & Registry (NMLS) is required prior to performing any duties of a Mortgage Loan Originator (MLO), if applicable.
Must be able to perform light physical work and to move or lift items including but not limited to boxes, files and papers up to 20 pounds unless otherwise as indicated.
Must be able to operate and proficiently use standard office equipment, including phone, copier, personal computer and/or other work related mechanical or electronic devices and applications.
Must be able to clearly communicate verbally and in writing with all internal and external customers.
Must also be able to hear sufficiently to engage in daily discussions and interactions.
Must be able to read and understand bank-related documents.
Must be able to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time.
Must also be able to adapt to different work environments as needed to perform the job.

Responsibilities

Leads, coaches and inspires a team of highly skilled professionals to consistently meet and exceed the specific financial needs of a designated community, including consumer and local businesses.
Accountable for achieving sales, service, and profitability goals, while ensuring regulatory and legal compliance.
Responsible for the administrative and operational tasks related to Account handling.
Works on assignments extremely complex in nature; takes independent action and high degree of initiative in resolving problems, is involved in decision making and developing recommendations.
Manages assigned portfolio of High Value Clients (HVC) to build and retain customer relationships.
Identifies potential customer banking needs and opens and services all types of consumer and business deposit products.
Accepts and closes secured and unsecured consumer loan and business loans and lines.
Is certified to accept and close home equity lines of credit and loans.
Responsible for meeting assigned sales/service and operational goals.
Accepts secured and unsecured consumer loan and personal lines of credit applications and able to open all types of consumer and business deposit products and related services.
Profiles the customers while opening or servicing deposit accounts to determine needs.
Actively participates in customer retention programs to build and retain customer relationships and find opportunities to acquire new relationships.
Analyzes tax returns and financial statements.
Participates in branch or bank wide campaigns.
Actively cross-sells and refers customers to the appropriate business partners.
Achieves all individual/branch goals as assigned which may include deposit, loan and portfolio growth goals, revenue & risk management targets.
Manages risk and takes prompt action in event of discovery of any loss or irregularities in the handling of transaction documents, accounts or company assets.
Process various transactions including but not limited to deposits, withdrawals, various payments, cash advances, check cashing placing stops, cautions & holds, foreign currency exchange with minimal errors, balance teller cash on a daily basis.
Purchase and sell cash to/from vault, assist in the replenishment of cash dispensers.
Meets all service level expectations and assures a positive customer experience.
Trains and provides guidance to new branch staff.
Able to perform all transactional and operational functions including but not limited to open/close branch, daily balancing and reconciliation, perform as vault custodian.
Assist with training, developing and managing a strong branch team.