Assistant Branch Manager

Mariner Finance • Riverside, CA

9d • $23 - $30 • Onsite

About The Position

The Assistant Branch Manager supports the branch’s lending, customer service, sales, and operational activities. The role processes credit loan applications, presents loan options and other products suited to customer needs, contacts customers with past-due balances to discuss solutions, and helps achieve individual and branch performance goals. It also involves maintaining a cash drawer, processing payments, making required daily deposits, preparing reports, maintaining compliance, and coordinating daily operations with the District Manager when the Branch Manager is absent. The employee must perform work at the assigned branch location, except in a company-determined emergency.

The position is based on a scheduled weekday workweek, with seasonal and business-needs-based Saturday hours. The company may change the schedule to address business needs. The role requires reliable transportation and the ability to obtain applicable licenses for selling insurance products offered by the branch. Compensation is listed as $23.13–$30.07 per hour, with eligibility for a monthly incentive based on individual and company performance.

Requirements

• At least three years of experience in customer service or sales, including two years in Consumer Lending and/or Financial Services with consistent demonstrated achievement of assigned KPIs; supervisory or team lead experience may substitute for industry experience.
• High school diploma or equivalent.
• Reliable transportation.
• Excellent written and verbal communication skills and the ability to communicate effectively with customers and company personnel.
• Proficiency in Microsoft Office or similar programs, with the ability to learn financial services programs.
• Ability to complete essential duties and functions in a timely, accurate manner.
• Demonstrated problem-solving, project leadership, and interpersonal skills in demanding situations, or completion of related coursework or training.
• Must obtain applicable required licenses to sell insurance products offered to customers by the branch.
• Must perform work-related tasks at the assigned branch location except in a company-determined emergency.

Nice To Haves

• Bachelor’s degree in Business, Accounting, Finance, Administration, Economics, or a related discipline; additional applicable years of experience may be substituted for the degree.
• Military rank of E-4, W1, or O1 and above.
• Bilingual fluency in Spanish and English.
• Applicable required licenses to sell insurance products offered by the branch, held in good standing.

Responsibilities

• Process credit loan applications, present loan solutions based on customer needs, and enthusiastically present available sales products.
• Proactively contact customers with past-due balances to offer possible solutions and resolve delinquency.
• Maintain a cash drawer, process payments, and deliver daily deposits to specified financial institutions as required.
• Meet or exceed individual and branch goals related to the sale of company products and services.
• Assist the Branch Manager by preparing reports as needed.
• Maintain compliance in the branch.
• In the Branch Manager’s absence, coordinate functions and daily operational issues through communication with the District Manager.
• Learn applicable Federal, State, and Local consumer application laws to ensure compliant actions.
• Perform additional functions as needed based on market demand and branch staffing to provide consistent quality customer service.

Benefits

• Competitive monthly incentive based on individual and company performance.
• Generous benefits package for full-time employees; details are available on the company benefits website.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED