Assistant Branch Manager

Langley Federal Credit Union • Newport News, VA

4d • Onsite

About The Position

Langley Federal Credit Union is seeking a Full-Time Assistant Branch Manager for their Poquoson Branch. This role involves overseeing branch operations, growing the branch's business, and supervising Branch Services staff in partnership with the Branch Manager. The Assistant Branch Manager is responsible for ensuring impeccable service to members by training staff in consultative selling and providing ongoing coaching for their development. The position also involves processing new accounts, consumer loans, and various member transactions, while ensuring compliance with all credit union policies and regulatory requirements. The role may require working at other branch locations as needed.

Requirements

• A bachelor’s degree in a related field, four years of sales or service experience advising customers when choosing between options, or an equivalent combination of education and experience is required.
• 4 years of financial institution experience required.
• One year of supervisory experience preferred.

Responsibilities

• Supervises operational and administrative activities, including timekeeping, scheduling, balancing, opening, and closing.
• Grows market share of loans and deposits for new and existing members.
• Supports and coaches the sales and service culture by providing weekly, monthly, individual, and team coaching to drive branch results that align with achieving Success Sharing goals.
• Delivers ongoing feedback on staff performance and development.
• Fosters teamwork by professionally interacting with peers, supervisors, and other Langley employees.
• Serves as a mentor and role model for all staff including providing on-site training.
• Actively participate in cross-departmental collaboration to ensure effective and efficient communication.
• Participates in ongoing evaluation of processes and procedures to ensure the member experience is met.
• Processes new accounts, additional share types, and IRAs following policies to ensure compliance with BSA and US Patriots Act laws.
• Processes consumer loan products and services, including personal, auto, home equity line of credit, and credit cards, ensuring compliance with federal regulations and credit union policies and procedures.
• Processes all types of transactions for members including, balance inquiries, transfers, payments, loan advances, account opening, and all other requests.
• Provides assistance to members with all account and loan-related service needs, including offering financial advice that will improve their financial well-being.
• Complies with all Credit Union policies and regulatory requirements.
• Works at other branch locations as needed.

Benefits

• Affordable medical, dental, and vision plans
• Educational Assistance, encompassing books, lab fees, registration costs, and more.
• Support for Student Loan Repayment.
• Abundant Career Growth Opportunities.
• Generous Paid Vacation that starts accumulating from day one, progressively increasing with every five years of service, up to a maximum cap.
• 13 Paid Holidays, including your birthday and the day following Thanksgiving; enjoy Floating Holidays too!
• Paid Sick Time for all team members.
• Highly competitive 401K plan featuring a 6% company match, with immediate vesting with a ROTH IRA option.
• Company-covered short- and long-term disability insurance.
• Complimentary Life Insurance and the choice of additional Voluntary Life Insurance.
• Flexible Health Care and Dependent Care benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level