Assistant Branch Manager

WSFS Bank•Norfolk, VA

7d•Onsite

About The Position

The Assistant Branch Manager will partner with the Retail Office Manager in directing activities within the branch to accomplish sales and service objectives to enhance customer relationships and attract new customers while maintaining the current customer base. This role will be responsible for personally serving customers and performing regular management duties such as monthly coaching sessions, directing business development activities, overseeing branch operations, and scheduling, among other office duties. The incumbent will provide a high level of customer service and foster an environment of engagement amongst the branch Associates. In addition, this role will be responsible for partnering with various branch departments, such as WSFS Mortgage, WSFS Wealth, Commercial Lending, and other areas, for further strengthening and growing customer relationships. Therefore, the incumbent must be flexible with scheduling.

Requirements

Bachelor's degree or equivalent experience in retail banking.
Previous experience in branch operations, including procedures, policies, control, and regulations.
Previous consultative sales experience.
Strong knowledge of deposit and retail loan products and familiarity with business lending products.
Knowledge of financial fundamentals, including computation of interest and monthly payments.
Strong knowledge of teller operations and processing.
Strong verbal and written communication skills and presentation skills.
Proficient in basic computer skills.

Nice To Haves

A minimum of 1 year of management or supervisory experience within a retail banking environment.

Responsibilities

Partner with the Retail Office Manager in directing activities within the branch to accomplish sales and service objectives.
Enhance customer relationships and attract new customers while maintaining the current customer base.
Personally serve customers and perform regular management duties.
Conduct monthly coaching sessions.
Direct business development activities.
Oversee branch operations and scheduling.
Provide a high level of customer service.
Foster an environment of engagement amongst the branch Associates.
Partner with various branch departments, such as WSFS Mortgage, WSFS Wealth, Commercial Lending, and other areas, for further strengthening and growing customer relationships.