Assistant Branch Manager

Mariner Finance • Cincinnati, OH

8d • Onsite

About The Position

Mariner Finance is hiring an Assistant Branch Manager to support lending, sales, customer service, and daily branch operations. The role processes consumer loan applications, presents solutions suited to customers’ needs, and promotes available products. The Assistant Branch Manager also supports the Branch Manager with reporting and helps coordinate branch operations when the manager is absent.

The position is performed at the assigned branch location, except in an emergency as determined by the company. The stated schedule is Monday, Wednesday, and Thursday from 9:00 a.m. to 5:00 p.m.; Tuesday from 9:00 a.m. to 7:00 p.m.; and Friday from 9:00 a.m. to 5:30 p.m. Saturday work is required seasonally and as business needs require. The company may change the schedule to meet business needs. Work hours depend on the business hours of the time zone served.

The base salary range is $19.44–$25.27 per hour. The role is also eligible for a monthly incentive based on individual and company performance. The base salary offered within the range depends on job-related factors, including skills, qualifications, experience, and internal equity.

Requirements

• At least three years of experience in customer service or sales, including two years in consumer lending and/or financial services with consistent demonstrated achievement of assigned KPIs; supervisory or team lead experience may substitute for industry experience.
• High school diploma or equivalent.
• Reliable transportation.
• Excellent written and verbal communication skills, including the ability to communicate effectively with customers and company personnel.
• Proficiency in Microsoft Office or similar programs and the ability to learn financial services programs.
• Ability to complete essential duties and functions in a timely and accurate manner.
• Demonstrated problem-solving, project leadership, and interpersonal skills in demanding situations, or completion of related coursework or training.
• Must obtain applicable required licenses to sell insurance products offered to customers by the branch.
• Must perform work-related tasks at the assigned branch location, except in the event of an emergency as determined by the company in consultation, as necessary, with applicable regulatory agencies.

Nice To Haves

• Bachelor’s degree in a discipline such as Business, Accounting, Finance, Administration, or Economics; or military rank of E-4, W1, O1, or above. Additional applicable years of experience may substitute for a degree.
• Applicable required licenses to sell insurance products offered by the branch, held in good standing.

Responsibilities

• Process credit loan applications, present loan solutions based on customer needs, and enthusiastically present available sales products.
• Contact customers with past-due balances to offer possible solutions and resolve delinquency.
• Maintain a cash drawer, process payments, and deliver daily deposits to specified financial institutions as required.
• Meet or exceed individual and branch goals for sales of company products and services.
• Assist the Branch Manager by preparing reports as needed.
• Maintain compliance in the branch.
• In the Branch Manager’s absence, coordinate functions and daily operational issues through communication with the District Manager.
• Learn and follow applicable federal, state, and local consumer application laws.
• Perform additional functions as needed based on market demand and branch staffing to provide consistent customer service.

Benefits

• Competitive monthly incentive based on individual and company performance.
• The company states that full-time employees receive a benefits package in addition to monetary compensation and directs applicants to its benefits website for details.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED