Assistant Branch Manager - North Plainfield

Unity Bank•North Plainfield, NJ

7d•Onsite

About The Position

An Assistant Branch Manager (ABM) is responsible for the day-to-day management of the branch, ensuring efficient operations and adherence to bank policies. The ABM works closely with the Area Manager to address customer issues promptly and effectively, managing internal sales, service, and daily operations. This role contributes to the profitable growth of the branch by coaching the team, ensuring adequate staffing, customer satisfaction, and compliance with bank standards. The ABM also assists with onboarding and cross-training, identifies sales opportunities, develops sales processes, and collaborates with the Area Manager on sales strategies. They are responsible for meeting branch goals in product sales and customer service, resolving customer issues, and performing monthly audits and due diligence.

Requirements

High school diploma or equivalent.
Prior management experience.
Prior experience in a sales and customer service position.
Knowledge of principles and practices to ascertain and assess customer needs, meet quality standards of customer service, and evaluate customer satisfaction.
Strong knowledge of banking principles and practices.
Strong knowledge of selling practices and activities.
Excellent oral and written communication skills.
Excellent computer skills in a Microsoft Windows environment including proficiency in Word and Excel.
Ability to understand new information and apply it to current and future job functions, problem solving, and decision making.
Ability to collaborate and relate well to all kinds of people, build appropriate rapport and constructive, effective relationships, and use tact and diplomacy to handle situations comfortably.
Ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts of basic algebra.
Ability to read, analyze, and interpret legal documents, governmental regulations, and professional publications.
Ability to effectively present information and respond to inquiries from senior management, peers, staff members, and the public.
Ability to write reports and business correspondence.
Ability to speak and write clearly to effectively convey information so that others understand and as appropriate for the needs of the audience.
Ability to apply common sense understanding to carry out written and oral instructions.
Ability to deal with problems involving several concrete variables in standardized situations.
Ability to work independently with little supervision.
Ability to provide direct supervision to subordinate staff members.

Responsibilities

Create long-term customer relationships through friendly conversation, active listening, ascertaining customer needs and recommending and selling products and services.
Develop a team of high-performing sales and service members by participating in the hiring, coaching, and performance management processes.
Manage the work of the branch staff, assign specific duties, and ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
Perform daily branch operational activities including overdraft decisioning, account maintenance, wire transfers, branch opening and closing, and cash management.
Meet customers' needs by conducting accurate needs assessments, providing information on products and services, informing customers on how to conduct their banking business, and delivering customer service that meets established quality standards.
Open new accounts ensuring all documentation is obtained and is accurate.
Meet branch goals in product sales and customer service levels.
Resolve customer issues in a timely and efficient manner.
Comply with established policies and procedures.
Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
Schedule branch staff for adequate coverage.
Perform monthly audits and due diligence; ensure the timely completion of the monthly report package.
Facilitate and/or participate in regularly scheduled meetings including morning huddles, monthly security meetings, sales meetings, and operational meetings, keeping staff informed of sales, products, operations, compliance, policy, procedure, and regulatory changes and updates.
Manage the branch budgets by controlling expenses, overtime and avoiding losses through monitoring of expenditures and complying with bank operating policies and procedures.
Identify the development needs of staff members; provide coaching and training to help staff members improve their knowledge, skills, and job proficiency.
Work with the Retail Branch Administrator to evaluate staff members' job performance, including personal, interpersonal, and technical knowledge, skills, abilities determined by company procedures, and recommend appropriate actions.
Discuss job performance problems with staff members to identify causes and issues and to work on resolving problems.
Communicate with people outside the organization on a regular basis including customers, and the public.
Maintain technical and professional knowledge by attending educational workshops and training, reviewing professional publications and books, establishing personal networks, participating in professional associations, and staying informed of any legal, policy and procedural changes relating to retail banking, sales, and customer service.
Attend networking events, Community Organizations meetings / events, Bank Days to promote the bank.
Travel required for meetings, community involvement and events, site visits, branch coverage and business development visits.