Assistant Branch Manager - North Plainfield

Unity Bank•North Plainfield, NJ

6d•Onsite

About The Position

An Assistant Branch Manager (ABM) will be responsible for the day-to-day management of the branch, ensuring that it operates efficiently and adheres to the bank's policies and procedures. The ABM will work closely with the Area Manager to ensure that customer issues are addressed promptly and effectively. The role involves managing internal sales, service, and day-to-day operations, contributing to the profitable growth of the branch. The ABM will also collaborate with the Retail Branch Administrator, providing feedback on branch operations and ensuring alignment with sales goals and operational requirements of the retail bonus incentive plan. Key responsibilities include coaching teams, ensuring adequate staffing, customer satisfaction, and compliance with bank standards. The ABM will work with Bankers to ensure proper onboarding and cross-training, identify sales opportunities, drive sales growth through research and analysis, and develop sales forecasts. The role requires a focus on building long-term customer relationships, developing a high-performing team, managing branch staff, performing daily operational activities, opening new accounts, resolving customer issues, and maintaining compliance with policies and procedures. Additionally, the ABM will provide guidance to staff, schedule branch coverage, conduct audits, facilitate meetings, manage branch budgets, identify staff development needs, evaluate job performance, and resolve staff and audit issues. Communication with external parties, maintaining professional knowledge, and attending networking events are also part of the role. Travel is required for various professional activities.

Requirements

High school diploma or equivalent.
Prior management experience.
Prior experience in a sales and customer service position.
Knowledge of principles and practices to ascertain and assess customer needs, meet quality standards of customer service, and evaluate customer satisfaction.
Strong knowledge of banking principles and practices.
Strong knowledge of selling practices and activities.
Excellent oral and written communication skills.
Excellent computer skills in a Microsoft Windows environment including proficiency in Word and Excel.
Ability to understand new information and apply it to current and future job functions, problem solving, and decision making.
Ability to collaborate and relate well to all kinds of people, build appropriate rapport and constructive, effective relationships, and use tact and diplomacy to handle situations comfortably.
Ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
Ability to apply concepts of basic algebra.
Ability to read, analyze, and interpret legal documents, governmental regulations, and professional publications.
Ability to effectively present information and respond to inquiries from senior management, peers, staff members, and the public.
Ability to write reports and business correspondence.
Ability to speak and write clearly to effectively convey information so that others understand and as appropriate for the needs of the audience.
Ability to apply common sense understanding to carry out written and oral instructions.
Ability to deal with problems involving several concrete variables in standardized situations.
Ability to work independently with little supervision.
Ability to provide direct supervision to subordinate staff members.

Responsibilities

Manage the day-to-day operations of the branch, ensuring efficiency and adherence to policies.
Oversee internal sales, service, and daily operations to contribute to branch growth.
Address customer issues promptly and effectively in collaboration with the Area Manager.
Coach teams, ensure adequate staffing, and maintain customer satisfaction.
Ensure staff work is performed in compliance with bank standards, policies, and procedures.
Facilitate onboarding and cross-training for Bankers to perform platform duties.
Identify sales opportunities and drive sales growth through research, analysis, and sales forecasts.
Create long-term customer relationships through conversation, active listening, and recommending products/services.
Develop a team of high-performing sales and service members through hiring, coaching, and performance management.
Manage branch staff, assign duties, and ensure adherence to quality standards, deadlines, and procedures.
Perform daily branch operational activities including overdraft decisioning, account maintenance, wire transfers, branch opening/closing, and cash management.
Meet customer needs by conducting needs assessments, providing product/service information, and delivering quality customer service.
Open new accounts, ensuring all documentation is accurate.
Meet branch goals in product sales and customer service levels.
Resolve customer issues in a timely and efficient manner.
Comply with established policies and procedures.
Provide guidance to employees in handling difficult or complex problems and resolving escalated complaints or disputes.
Schedule branch staff for adequate coverage.
Perform monthly audits and due diligence, ensuring timely completion of the monthly report package.
Facilitate and/or participate in regularly scheduled meetings, keeping staff informed of changes and updates.
Manage branch budgets by controlling expenses, overtime, and avoiding losses.
Identify staff development needs and provide coaching and training.
Evaluate staff members' job performance and recommend appropriate actions.
Resolve problems with staff members and address audit issues.
Communicate with customers and the public on a regular basis.
Maintain technical and professional knowledge through education, workshops, and professional development.
Attend networking events and community meetings to promote the bank.
Travel for meetings, community involvement, site visits, branch coverage, and business development.