Assistant Branch Manager
About The Position
The Assistant Branch Manager delivers an exceptional experience to customers and prospects, focusing on meeting the financial needs of the community. This role actively seeks opportunities to expand relationships, counsels clients by providing needs-based financial solutions, and is capable of supporting clients in-person or virtually. The Assistant Branch Manager guides and coaches staff to meet performance objectives and assigned goals, oversees branch office operations, and works as an active member of the branch office sales/service team. This role provides support related to day-to-day branch operational activities and financial services of the Bank, and supports the team in the absence of the Branch Manager.
Requirements
- Successful completion of One Bank/One Team/One Brand discipline of collaboration and teamwork in order to achieve bank objectives.
- Regular use of a computer.
Responsibilities
- Deliver exceptional experience to customers and prospects with a focus on meeting the financial needs of all areas of our community.
- Actively seek opportunities to expand relationships.
- Counsel clients, providing needs-based financial solutions.
- Support clients in-person or virtually.
- Guide and coach staff to meet performance objectives and assigned goals.
- Oversee branch office operations.
- Work as an active member of the branch office sales/service team and provide support related to the day-to-day branch operational activities and financial services of the Bank.
- Support the team in the absence of the Branch Manager.
- Maintain working knowledge of Bank’s consumer deposit and loan product offerings as well as business deposit and cash management services.
- Engage and advise customers in person and/or virtually in order to attract, retain, and grow relationships.
- Assist clients with deposit account and ancillary service selections in line with their needs, opening them in a timely manner.
- Counsel clients on consumer financing options and process and close consumer loans.
- Demonstrate and educate the customer base on technology products and services.
- Collaborate with internal partners to connect customers to experts who can help them with specialized financial services including Wealth Management, Cash Management, and Merchant Processing.
- Provide branch oversight and training in practice of procedures and policies.
- Keep up-to-date on changing banking regulations to ensure staff compliance.
- Professionally represent the bank in the community by periodically attending events, tabling, and educating the public on matters of financial literacy and the bank’s products and services.
- Oversee the daily operations of the branch.
- Efficiently process transactions as well as provide override approvals and signing authority as needed.
- Address customer and staff issues in conjunction with and in the absence of the Branch Manager.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
