Assistant Branch Manager - Breezy Corner Branch

Tompkins Community Bank•Fleetwood, PA

13d•Onsite

About The Position

Manages day-to-day branch operations, including opening and closing activities, to ensure efficient workflow, strong controls, and consistent client experience. Partners with the Branch Manager to execute sales and service standards, coach and develop staff, support deposit growth and other business development efforts, and resolve client and operational issues. Ensures adherence to Bank policies and procedures and applicable state and federal regulations.

Requirements

High school diploma or GED required.
Minimum of three (3) years of experience in a related banking role.
Strong interpersonal, communication, and consultative sales skills, with the ability to build trust and deliver a high-quality client experience.
Demonstrated supervisory and leadership capability; working knowledge of bank products and services, operating policies and procedures, and applicable laws and regulations.
Requires active Nationwide Multistate Licensing System and Registry (NMLS) registration, or the ability to secure registration upon hire, and is contingent upon successful completion of a credit report review as part of the process.

Nice To Haves

Applies a data-informed, reflective approach to decision-making by leveraging diverse information sources, setting clear metrics, and anticipating outcomes and risks.
Coaches and empowers others to make sound decisions using the Tompkins decision-making model, fostering a culture of thoughtful problem-solving and accountability.
Develops and communicates team goals aligned with the organization's strategic plan, mission, and vision.
Thoughtfully plan actions, adapt initiatives, and collaborate with others to effectively execute strategic objectives.
Supports team success through thoughtful coaching, goal-setting, and development opportunities, while fostering a positive and accountable work environment.
Delegates effectively, recognizes contributions, and contributes to succession planning by aligning individual strengths with organizational needs.
Prioritizes customer understanding and feedback to inform decisions, enhance relationships, and improve the customer experience.
Collaborates across teams to deliver added value through strong partnerships and shared insights.
Demonstrates strong risk management by identifying potential issues through experience and best practices, developing contingency plans, and ensuring consistent adherence to policies.
Conducts post-project reviews to capture lessons learned and applies them to future initiatives to maintain productivity and operational continuity.

Responsibilities

Oversee day-to-day branch operations, including teller activities, account opening support, ATM balancing, and night depository processing.
Ensure accurate, efficient transaction processing and consistent execution of service standards.
Schedule and coordinate staffing to ensure appropriate coverage and smooth daily operations.
Mentor, coach, and support employee development to strengthen engagement, accountability, and performance.
Support regular branch meetings and communications to keep staff informed and aligned.
Serve clients by resolving inquiries and complaints and guiding them to appropriate products and services.
Drive sales through service by leveraging product knowledge to identify needs and support scorecard performance.
Maintain and reinforce branch policies and procedures, including timely review of updates with staff.
Support fraud awareness and appropriate use of the Bank’s fraud prevention tools.
Prepare required control and compliance reporting (e.g., monthly audit reports and quarterly FDICIA reports).
Support development and execution of the Branch Business Plan, including team goals aligned to the scorecard.
Plan and execute team activities such as promotions, contests, recognition, and training to support performance.
Provide timely updates and reporting to the Branch Manager and internal partners as needed.