Assistant Branch Manager

American Eagle Financial Credit Union Incorporated•East Hartford, CT

6d•$27 - $30•Onsite

About The Position

As an Assistant Branch Manager, you’ll play a key role in leading our branch and supporting our team. Your focus will go beyond daily operations, you’ll create an environment where team members feel supported, inspired, and empowered to grow. By bringing our mission to life, you’ll foster strong connections, guide development, and build a culture centered on service. Through clear communication and authentic leadership, you’ll help your team deliver exceptional member experiences while strengthening our branch’s role as a trusted partner in the community.

Requirements

Minimum of two years in a previous leadership role
Associate's degree
Demonstrated ability to meet qualifications without an absolute focus on duration of experience

Nice To Haves

People Leader: Motivate, coach, and support your team, creating an environment where everyone can thrive and grow
Member-Focused: Committed to delivering an exceptional experience, always looking for ways to strengthen relationships and meet member needs
Operationally Savvy: Solid understanding of branch operations and use organizational skills to keep things running smoothly and efficiently

Responsibilities

Take a consultative approach with each member to deliver solutions to meet their specific financial goals and coach team members to do the same
Engage in active listening during interactions with members, fully focusing on their needs and concerns, and providing thoughtful, accurate responses to ensure their satisfaction
Leverage digital tools to enhance member engagement, ensuring seamless access to online and mobile platforms, personalizing the experience
Support and participate in business development activities such as bank at work, lunch and learn and financial literacy events
Implement a variety of coaching sessions with team members where they can provide input on their development needs and receive actionable guidance on how to achieve their career goals
Promote a culture of innovation and creativity by empowering team members to propose new ideas, and solutions that add value to the credit union and its members
Encourage participation in job shadow program and other learning opportunities at the credit union
Represent the credit union at civic organizations, networking groups, and community events to promote positive engagement
Seek out community outreach initiatives, sponsorships, and events to increase branch visibility and support community development
Develop and maintain relationships with local leaders to foster partnerships and enhance the credit union's impact on the community