Assistant Branch Manager

DORT FINANCIAL CU•Flint, MI

11d•Onsite

About The Position

Dort Financial Credit Union is looking for team members who will execute our mission: Enrich people's lives: members, employees, communities; to help achieve our vision: To be the leader in our industry by providing quality financial services, developing an empowered and diverse team, and making our communities a better place to live. Dort Financial Credit Union upholds a culture of excellence with opportunities of engagement and advancement for our team members. We abide by our core values of Empowerment, Accountability, Transparency, Collaboration, and Volunteerism each day, and have a strong focus in community involvement. Purpose of Position: Assist Branch Manager in leading a team of sales and service professionals to meet and exceed sales goals, member satisfaction targets, and operational excellence. Effectively manage a portion of the daily operations of the branch while ensuring compliance with credit union policies and procedures. Create Team stability by leading an engaged, well-coached team. Assume responsibility for the branch in the absence of the branch manager. This position requires someone who is very positive and outgoing with good communication skills. Key Characteristics of Position: An understanding of scoring models, score enhancement, and effective sales strategies. This entails outlining benefits of products such as credit life, credit disability, mechanical breakdown protection, and GAP insurance. The ability to connect with the members and sincerely enjoys helping others. A creative self-starter, goal oriented, results driven, and enjoys competition.

Requirements

Three to five years experience performing all aspects of member services in a financial institution required.
Must possess strong communication, customer service, and sales skills.
Must be bondable.
Will be required to obtain Financial Counseling Certification Program (FiCEP) certification.

Nice To Haves

Management experience in some capacity preferred.
Associates degree or Bachelor’s degree in Business Administration or related field preferred or equivalent educational experience.
An understanding of scoring models, score enhancement, and effective sales strategies.
Ability to interact well with the general public and present a professional, pleasant image to members and potential members.
Sincerely enjoy helping others.
Proven track record in sales.
Goal oriented.
Results driven.
Positive attitude.
Enjoys competition.
Technologically inclined.
Likes to have fun and be creative.

Responsibilities

Assist Branch Manager in leading a team of sales and service professionals to meet and exceed sales goals, member satisfaction targets, and operational excellence.
Effectively manage a portion of the daily operations of the branch while ensuring compliance with credit union policies and procedures.
Create Team stability by leading an engaged, well-coached team.
Assume responsibility for the branch in the absence of the branch manager.