Assistant Branch Manager

Webster First Federal Credit Union•Fitchburg, MA

17h•Onsite

About The Position

Webster First Federal Credit Union, established in 1928, is an over one-billion-dollar financial institution serving over 90,000 members. With approximately 250 employees across 15 locations, the credit union is committed to empowering a diverse and inclusive workforce. This role supports the daily operations and success of the Spencer location, leading a team that delivers outstanding service, ensures operational excellence, and promotes products and services. The Assistant Branch Manager will coach staff, assist members, and handle lending responsibilities, playing a key role in shaping an inclusive and high-performing branch culture.

Requirements

Minimum of an associate’s degree from a two-year college; or equivalent related experience.
Minimum of three years working in a bank or credit union environment.
Minimum of two years of staff supervisory experience.
Minimum of two years of sales experience.
Ability to read, analyze, and interpret written and oral instruction.
Knowledge of credit union products and services; ability to present information and respond to questions from management and credit union members.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Positive, professional attitude; ability to work cooperatively and respectfully with a diverse membership.
Ability to appear for work as scheduled and to occasionally work outside of normal business hours to provide coverage and/or attend community events, trainings, or conferences.
Valid, insurable driver's license.

Responsibilities

Support the Branch Manager in overseeing daily operations and ensuring adherence to policies, procedures, and compliance standards.
Serve as acting manager in the absence of the Branch Manager.
Foster a positive, team-based culture that emphasizes member service, accountability, and continuous improvement.
Assist in managing branch cash operations, security procedures, and audits.
Monitor internal controls and operational checklists to maintain compliance with regulatory requirements.
Provide excellent service to members in-person and over the phone; model and promote a member-first approach throughout the team.
Resolve complex member concerns and ensure prompt, professional follow-up.
Actively engage with members to uncover needs and recommend appropriate products and services.
Maintain knowledge of the local community and develop relationships with local businesses and organizations.
Conduct loan interviews and process consumer and mortgage loan applications in collaboration with centralized lending teams.
Assist members with a wide range of account-related requests, including opening new accounts, funds transfers, debit card inquiries, and more.
Ensure accurate and timely submission of loan applications, disclosures, and closing documentation.
Support recruitment, onboarding, and training of new team members.
Provide coaching, feedback, and performance support to staff.
Assist with scheduling, goal setting, and performance evaluations.
Promote cross-training and team development to support branch flexibility and resilience.
Promotes overall BSA compliance by adhering to all BSA and OFAC regulations specific to the job function and assisting the Credit Union’s BSA department as necessary with any departmental function specific items.
Actively promotes the security and privacy of member and employee information through adherence to both information security and physical security policies, procedures, and governing regulations.
Perform other duties as directed.