ASSISTANT BRANCH MANAGER

Fire Police City County FCU•Fort Wayne, IN

18h•Onsite

About The Position

Assist the branch manager with the overall operation of the credit union branch. Assume responsibility for the branch when the branch manager is absent. Work at a branch with less than ten full-time employees.

Requirements

High School Diploma or Equivalent
Ethical Conduct
Leadership
Decision Making
Excellent Oral and Written Communication
Member Focus
Promoting Skills

Nice To Haves

Associates Degree Preferred
6 Months Member Service Experience Preferred

Responsibilities

Greet and welcome members to the credit union in a professional manner.
Represent the credit union in a courteous and professional manner.
Process account transactions such as but not limited to deposits, withdrawals, transfers, and processing of loan payments.
Efficiently and accurately perform all tellering and cash drawer functions of an MRS/MAS.
Efficiently and accurately assist MSR/MAS in servicing members’ accounts with issues such as but not limited to issues with Bill Pay, Fraud, Mobile, and Online Banking.
Comply with Federal regulations for the processing of holds on accounts.
Comply with BSA and CIP policy to ensure proper identification of members.
Maintain up-to-date and comprehensive knowledge of all credit union policies and procedures.
Research and resolve any cash count discrepancies.
Report unresolved discrepancies to the supervisor immediately.
Coach staff to cross-sell credit union products and services such as but not limited to auto loans, credit cards, and financial literacy.
Maintain up-to-date and comprehensive knowledge of all credit union products and services.
Assist members in loan closing processes.
Input member loan applications.
Provide information on investment alternatives to members.
Assist members in opening IRAs.
Process IRA contributions and distributions.
Provide Financial Counseling services to members and staff.
Ensure the teller station and teller line are properly stocked with paper products, brochures, forms, and supplies.
Ensure completion of Monthly branch supply inventory.
Work with staff to ensure accurate completion of all daily tasks.
Work with staff to ensure the training plan is being followed through.
Provide staff with coaching.
At the discretion of Branch Management hold monthly branch meetings with staff.
Work with Management to ensure Branch operations are completed.
At the discretion of management act in place of the Branch Manager.
Other duties as assigned by President/CEO or Executive Management.