Assistant Branch Manager

Somerset Regal Bank•Middlesex, NJ

18d•$52,000 - $62,000•Onsite

About The Position

This role is responsible for assisting the Branch Manager in overseeing branch operations, providing excellent customer service, and promoting bank products and services. The Assistant Branch Manager will also handle teller duties when needed, manage staff, and ensure compliance with bank policies.

Requirements

At least two years’ experience in a customer service, new accounts, relationship banker or related role that includes teller work in a US bank required.
Maintain a valid Mortgage Loan Originator (MLO) identification number; may be obtained post-hire.
Proficiently read, write and speak the English language.

Nice To Haves

Familiarity with Fiserv-Cleartouch software preferred
Efficient knowledge of standard office equipment operation, including a Personal Computer (PC) with email, Microsoft Word and Microsoft Excel
Demonstrate consistent positive interpersonal and communication skills when interacting with colleagues and customers
Demonstrate discretion, confidentiality and privacy when interacting with colleagues and customers
Achieve and maintain proficiency with position related processes and technology
Strong organization skills
Attention to detail
Exercise good judgment
Ability to manage multiple tasks at a time
Ability to work independently
Knowledge of US currency denominations

Responsibilities

Provide friendly and efficient customer service in person and/or over the telephone.
Perform customer account related tasks, including consumer and business account products and services, certificate renewals, card related activity, wire transfers, retirement accounts, estate and trust account assistance.
Serve in the capacity of a Teller when a coverage need arises.
Actively educate and promote awareness of Bank products and services to potential and existing customers.
Assist with use and maintenance of coin counting machine.
Maintain work area in a neat and well-stocked manner.
Assist in the procedures necessary to close the branch facility daily.
Responsible for assuring daily upkeep of ATM and corresponding outdoor area, when necessary.
Handle all details in connection with the safe deposit boxes.
Verify maker’s signature(s) for all high dollar on-us items.
Provide customers with signature guarantees in accordance with the Medallion Program.
Assist in the training and development of the staff.
Motivate and instruct staff in their responsibilities, limits of authority and channels of communication.
Hold licenses/certifications necessary to sell bank products and services.
Be available for alarm calls.
Be available to maintain security cameras.
Plan, train, control and supervise the overall operations of the branch in conjunction with the Branch Manager.
Investigate and take corrective actions necessary to resolve problems and complaints with customers and employees.
Report daily, weekly, monthly, and quarterly information to the main office for reconciling, balancing and updating various records and files.
Assist the Branch Manager in ensuring proper maintenance of building and grounds. May be required to provide supplementary maintenance as needed, including but not limited to keeping the grounds free of trash, keeping sidewalks clear during inclement weather, and assuring proper lighting.
Perform all duties of the Branch Manager in his/her absence.
Ensure that the employees are well informed on Bank policies, objectives and procedures.
May be required to attend and/or participate in public relations/company programs.
Manage department staff in areas including, but not limited to, performance appraisals, salary recommendations, development and discipline.
Maintain current knowledge of all position related procedures and compliance.
Comply with all Bank issued policies, including, but not limited to, the Information Security/Cybersecurity Policy, Acceptable Use Policy and Internet Access and E-Mail Use Policy, and any other Information Security and/or Cybersecurity communications/directives received from Management.
Satisfactorily complete all required training.
Proficiently read, write and speak the English language.
Perform additional duties as assigned by management necessary to maintain an efficiently run office, including cross-training in other Department or Bank functions.
Ability to work varied hours/days as business dictates.
May travel to Bank or other locations for job related functions.