Assistant Branch Manager- Rockville

Lafayette Federal Credit Union • Rockville, MD

13d • $60,297 - $71,000 • Hybrid

About The Position

Lafayette Federal Credit Union (LFCU) is seeking an Assistant Branch Manager (ABM) to join their team. The ABM will be part of a dynamic team focused on providing credit union members with an unparalleled service experience while proactively seeking opportunities to cross-sell products and services. The role involves coaching and mentoring Member Service Representatives. The position offers a stable and consistent environment within a growing organization with opportunities for growth and progression. The role emphasizes training and development, rewarding employees for their success and contributions to member financial success in a community-oriented and member-focused branch. This is a career for individuals who enjoy learning about banking products and services and interacting with members regularly to improve their relationship with the credit union.

Requirements

• Ability to maintain a positive and empathetic attitude at all times.
• Ability to communicate with members through various channels.
• Building and maintaining member relationships.
• Promoting credit union products and services.
• Ability to process account transaction requests.
• Work to resolve member inquiries in a timely manner.
• Full accountability of member requests from inception to resolution.
• A positive credit standing.
• Six months to two years of similar or related experience.
• A two-year college degree or completion of a specialized course of study at a business or trade school.
• Excellent interpersonal skills.
• Excellent customer service skills.
• Strong business development and/or sales skills.
• Good communication skills, both verbal and written.
• Proficiency in MS Outlook, Excel, and Word.

Responsibilities

• Contribute to the successful achievement of branch sales goals as set by the Principal Vice President, Business Development.
• Coordinate the day-to-day operations of the branch in accordance with established policies & procedures while ensuring that quality service standards are maintained.
• Perform all duties of a Member Service Representative as needed.
• Act as Branch Manager in his/her absence.
• Respond to questions and/or provide information upon request from members (internal & external).
• Process requests/transactions as appropriate.
• Assist members and potential members in understanding and utilizing Credit Union products and services.
• Willingness and ability to do outreach in the community on behalf of the credit union.

Benefits

• Employer paid (99.9%) health insurance premium for single and family coverage (HMO Plan)
• Fully funded deductible (HMO Plan)
• 401k employer matching contribution
• Income protection with life insurance, short and long-term disability
• Paid time off, holiday leave & birthday leave
• Educational assistance
• Commuter benefits program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree