Assistant Branch Manager- Rockville

Lafayette Federal Credit Union • Rockville, MD

13d • Hybrid

About The Position

Lafayette Federal Credit Union (LFCU) is seeking an Assistant Branch Manager (ABM) to join their team. The ABM will focus on providing members with an unparalleled service experience while proactively seeking opportunities to cross-sell products and services. The role also involves coaching and mentoring Member Service Representatives. The position offers a stable and consistent environment within a growing organization with opportunities for growth and progression, emphasizing training and development. Staff are rewarded for their success and value in helping members achieve financial success in a community-oriented and member-focused branch. This role is ideal for someone who enjoys learning about banking products and services and interacting with members regularly to improve their relationship with the credit union.

Requirements

• Ability to maintain a positive and empathetic attitude at all times.
• Ability to communicate with members through various channels.
• Building and maintaining member relationships.
• Promoting credit union products and services.
• Ability to process account transaction requests.
• Work to resolve member inquiries in a timely manner.
• Full accountability of member requests from inception to resolution.
• A positive credit standing.
• Six months to two years of similar or related experience.
• A two-year college degree or completion of a specialized course of study at a business or trade school.
• Excellent interpersonal skills.
• Excellent customer service skills.
• Strong business development and/or sales skills.
• Good communication skills, both verbal and written.
• Proficiency in MS Outlook, Excel, and Word.

Responsibilities

• Contribute to the successful achievement of branch sales goals.
• Coordinate the day-to-day operations of the branch in accordance with established policies & procedures while ensuring that quality service standards are maintained.
• Perform all duties of a Member Service Representative as needed.
• Act as Branch Manager in his/her absence.
• Respond to questions and/or provide information upon request from members (internal & external).
• Process requests/transactions as appropriate.
• Assist members and potential members in understanding and utilizing Credit Union products and services.
• Willing and able to do outreach in the community on behalf of the credit union.

Benefits

• Employer paid (99.9%) health insurance premium for single and family coverage (HMO Plan)
• Fully funded deductible (HMO Plan)
• 401k employer matching contribution
• Income protection with life insurance, short and long-term disability
• Paid time off, holiday leave & birthday leave
• Educational assistance
• Commuter benefits program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree