Golden Assistant Branch Manager (ABM)

Credit Union of the Rockies • Golden, CO

2d • Onsite

About The Position

Credit Union of the Rockies is looking for a motivated Assistant Branch Manager to help lead our Golden Branch team. This is a working-manager role where you will hit your own goals and help the team hit theirs. You will support the Branch Manager in day-to-day operations, mentor Universal Service Specialists, support Member Relationship Specialists (call center), and be a trusted point of contact for members with more complex needs.

Requirements

• 6 months to 2 years of related experience (banking, credit union, or customer service/sales background preferred)
• High school diploma or GED
• Strong communication skills; comfortable with members and teammates in person, by phone, and by email
• Comfort with cross-selling and working toward performance goals
• Ability to handle confidential information with discretion
• Willingness to obtain NMLS registration (we'll help you get there)
• Ability to stay calm, accurate, and professional under pressure and deadlines

Responsibilities

• Lead the service team by training, scheduling, and supporting Universal Service Specialist and Member Relationship Specialist staff.
• Drive branch performance by helping set and reach branch goals, running monthly and quarterly 1:1s, and tracking team performance and quality metrics.
• Support lending by becoming familiar with consumer loan products, taking applications, helping close approved loans, and guiding members through the process.
• Serve as an escalation point for complex member issues, researching account histories and resolving concerns.
• Manage risk and operations by ordering and balancing cash, conducting surprise audits (vaults, drawers, ATM), and overseeing ATM maintenance and reconciliation.
• Partner with the Branch Manager on opening/closing procedures and building security.
• Participate in interviews and help identify new hires.
• Follow all credit union policies and applicable regulations, including the Bank Secrecy Act, USA PATRIOT Act, and OFAC requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED