Assistant Branch Manager

Columbia Bank•Kent, WA

18d•Onsite

About The Position

This position works closely with the Branch Manager to attain branch and Bank goals by ensuring day-to-day operational excellence in the branch, supervising, and leading the Client Service Specialists, and by providing Breakthrough Client Service. The ABM also processes transactions, places clients in appropriate account and loan products, cross-sells other bank services and makes referrals to other departments as appropriate. Ensures the branch meets or exceeds operations standards at all times. Responsible for satisfactory audits. Monitor sales and service goals and coach other team members to deepen customer relationships using Client and Business Financial Review. Develops and maintains strong, long-term relationships with consumers and businesses in local community and consistently provides proactive solutions and problem resolutions in alignment with the bank’s Breakthrough Client Service Standards. Acts as back up to personal banking team to open new accounts, receive loan requests and gather credit-related information. Manage, lead, train, and coach client service specialists. May also oversee personal bankers in collaboration with Branch Manager. Process and oversee technical tasks such as opening and closing of the branch, overdraft monitoring, wire transfers and collections, stop payments, and monitoring branch controls. Frequently services complex accounts. May back up new account openings. May back up client service specialist line when needed. May engage in business development activities in local community. All employees are responsible for internal controls in the performance of their assigned duties. Internal control responsibilities are established in various policies, procedures, and documents, including the Code of Conduct.

Requirements

High School Diploma or GED, required.
2 years of retail banking experience required.
Customer service background in retail or banking.
Demonstrated ability to grow sales by developing long-lasting, knowledge-based relationships with clients and offering customized solutions.
Demonstrated leadership skills such as handling difficult customer and associate conversations in a professional, transparent, and courteous manner.
Proven ability to make sound business decisions.
Strong attention to detail and the ability to multi-task effectively.
Proficient use of spreadsheets and other banking computer systems and related software, and ability to operate a variety of office equipment and to perform repetitive movements for tasks such as counting cash, typing, and handling documents.
Effective training and mentoring skills.
Ability to think critically to anticipate downstream impacts of decisions.
Must act as a Bank MLO, which is defined as an individual authorized by the Bank to take mortgage loan applications, offer a mortgage, arrange a mortgage, assist a consumer in obtaining or applying to obtain a mortgage, negotiate a mortgage, otherwise obtain or make a mortgage for another person, represent to the public (through advertising or other means of communication) that such person can or will perform any of these activities, or refer a consumer to a loan originator (Note: Except those employees of the Bank who do not discuss particular credit terms available and do not refer the consumer, based on the employee’s assessment of the consumer’s financial characteristics to a particular Bank MLO) for compensation or gain.
All MLOs will be required to register as an MLO complying with the SAFE Act requirements.
This position is limited to acting as a Bank MLO for open-end transactions (i.e., home equity lines of credit) only.

Nice To Haves

Associate’s or Bachelor’s, Vocational, or Technical Degree in banking, business, or related field or equivalent work experience preferred.
1 year of management or supervisory experience preferred.
1 year of consumer and small business lending origination experience preferred.

Responsibilities

Attain branch and Bank goals by ensuring day-to-day operational excellence in the branch.
Supervise and lead Client Service Specialists.
Provide Breakthrough Client Service.
Process transactions.
Place clients in appropriate account and loan products.
Cross-sell other bank services and make referrals to other departments.
Ensure the branch meets or exceeds operations standards.
Be responsible for satisfactory audits.
Monitor sales and service goals and coach team members to deepen customer relationships.
Develop and maintain strong, long-term relationships with consumers and businesses in the local community.
Provide proactive solutions and problem resolutions.
Act as back up to personal banking team to open new accounts, receive loan requests and gather credit-related information.
Manage, lead, train, and coach client service specialists.
Oversee personal bankers in collaboration with Branch Manager.
Process and oversee technical tasks such as opening and closing of the branch, overdraft monitoring, wire transfers and collections, stop payments, and monitoring branch controls.
Service complex accounts.
Back up new account openings.
Back up client service specialist line when needed.
Engage in business development activities in the local community.
Perform internal controls in the performance of assigned duties.

Benefits

Competitive Incentive Plan: Earn rewards that match your efforts.
Professional Development: Grow your skills with our tailored premier banker programs.
Career Growth: Clear paths to achieve your professional goals.
$1,000 signing bonus
Comprehensive healthcare coverage (medical, dental, and vision plans)
401(k)-retirement savings plan with employer match for qualifying associate contributions
Employee assistance program
Life insurance
Disability insurance
Tuition assistance
Mental health resources
Identity theft protection
Legal support
Auto and home insurance
Pet insurance
Access to an online discount marketplace
Paid vacation, sick days, volunteer days, and holidays.