Assistant Branch Manager - Northern Illinois Branches

MSUFCU • Algonquin, IL

3d • Onsite

About The Position

The Assistant Branch Manager supports one or more branches in achieving strategic organizational goals while fostering an exceptional member and employee experience. This role partners closely with the Branch Manager to ensure superior member service, operational efficiency, and team development. The Assistant Branch Manager serves as a coach and leader, actively identifying team strengths and areas for growth. Through ongoing coaching conversations and development planning, they support onboarding, performance, retention, and engagement efforts. With a strong understanding of member needs and market dynamics, the Assistant Branch Manager assists in implementing targeted sales and service strategies that align with MSUFCU’s mission and values. They help maintain the branch’s safety, appearance, and brand standards, ensuring a welcoming and professional environment. As a representative of the Credit Union, the Assistant Branch Manager participates in community events and initiatives that support MSUFCU’s strategic goals. The Assistant Branch Manager will support three branches within the Northern Illinois area. Travel requirements will be discussed throughout the interview process. The branch locations include: Randall Road Branch, Algonquin Road Branch, South Elgin Branch.

Requirements

• High School Diploma, GED or equivalent.
• Prior experience leading others formally or informally is required; or completion of one of the Credit Union’s leadership programs in lieu of experience.
• Availability to work during branch hours, including Saturdays, with flexibility to support other locations and work outside branch hours to complete managerial responsibilities.
• Core Competencies that must be demonstrated by all include Communicate, Navigate Change & Evolve, Solve Problems & Make Decisions, Plan, Prioritize, and Achieve, and Collaborate.
• Leadership Competencies must be demonstrated, be committed to, and be developed by all leaders.
• Member Sales - Effectively leverages opportunities and generates leads to cross-sell products and services with integrity, supporting member needs while achieving individual, department, and organizational goals.
• Superior Service - Prioritizes and acts on the needs of members and employees. Sets the tone and establishes rapport. Acknowledges and clarifies while committing and providing guidance. Summarizes and closes the interaction positively.
• Organizational Awareness - Understands and aligns actions with the organization’s goals, core functions, needs, and values.
• Conflict Resolution - Works effectively through an antagonistic situation to minimize relationship damage and promote shared goals. Uses appropriate interpersonal methods to reduce tension or conflict and facilitate agreement.
• Creation of an Inclusive Environment - Contributes to an environment in which all employees feel a sense of belonging, valued for their differences, and empowered to participate and contribute freely.
• Change Management - Adjusts thinking and behavior to resiliently face change, and uses experience to fuel growth. Enables the process of change and transition while helping others deal with its effects. Displays self-awareness of their personal reaction to change and regulates their response. Acts as a change champion, communicating the why behind the change and aligning with organizational direction.
• Critical Thinking - Takes outside knowledge into account while evaluating information.
• Adherence to Procedures - Includes knowledge of relevant external and internal policy and compliance procedures.
• Data Analysis - Analyzes and draws insights from relevant data. Uses storytelling to effectively communicate insights and actionable, data-informed recommendations.
• Initiative - Takes proactive and prompt action to accomplish work goals. Takes action to achieve results beyond requirements.

Responsibilities

• Support the Branch Manager in developing and implementing sales goals and strategies that align with and support the Credit Union’s strategic direction.
• Design and implement promotions that align with the Credit Union’s initiatives while delivering meaningful value to the branch.
• Review sales performance and report to the Branch Manager and team on progress to goals.
• Observe and assess employee performance regularly through direct interaction and shadowing, identifying strengths and areas for improvement.
• Provide and document accurate, timely, and constructive feedback, and collaborate with the Branch Manager to coach team members effectively, ensuring prompt delivery of impactful performance reviews.
• Complete merit and promotion summaries, clearly outlining performance factors that justify salary adjustments and advancement recommendations.
• Collaborate with the Branch Manager to assist employees through the corrective action process aimed at improving work performance, while maintaining a respectful, solution-focused approach and ensuring confidentiality throughout the process.
• Leverage engagement tools, such as employee surveys and feedback platforms, to identify opportunities for employee engagement improvement by encouraging open communication and collaboration amongst the team and implementing initiatives that strengthen team morale and that align team culture with organizational values.
• Collaborate with the Branch Manager to develop strategies that ensure consistent, superior service delivery and operational efficiency.
• Leverage branch performance data to guide decision-making and establish branch priorities.
• Assist employees with questions, reviews, and overrides, coaching them to grow their thought process and decision-making skills.
• Understand and be able to perform duties and responsibilities performed by branch employees.
• Assist branch employees in evaluating and decisioning member situations.
• Participate in hiring and onboarding processes to ensure new team members are smoothly integrated.
• Review branch volume data to recommend appropriate staffing levels.
• Maintain optimal staffing levels through strategic scheduling aligned with branch demands.
• Identify and address employee training needs to enhance team performance to foster a productive and efficient work environment.
• Foster relationships and collaborate with other departments throughout the credit union to provide superior service and consistency for the membership and employees.
• Actively represent the credit union and its branches at community events, fostering positive relationships and promoting the organization's values, services, and initiatives.
• Own the overall accuracy and completion of all internal and external audits and exception resolution in compliance with Credit Union policies and regulatory standards.
• Exercise sound judgment to safeguard members and the organization, while mentoring staff to uphold compliance and risk management best practices.
• Collaborate with Branch Manager to review audit findings to ensure appropriate follow-up and resolutions are made.
• Maintain a clean, organized, and professional branch environment by upholding presentation standards and promptly reporting facility or equipment issues.
• Lead and participate as a branch representative in effective informational meetings, trainings, projects, and committees.

Benefits

• 100% Company-Paid Health, Dental, Vision, Life, and Long-Term Disability Premiums
• Up to 26 days of PTO within your first year
• Volunteer Time Off
• 11 Paid Holidays
• 401(k) with a 2:1 Match
• Tuition Reimbursement
• Up to 12 Weeks of Paid Parental Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED