Assistant Branch Manager

Mariner Finance•Wichita, KS

6d•Onsite

About The Position

The Assistant Branch Manager supports the Branch Manager and contributes to branch sales, customer service, account performance, and profitability. This hands-on leadership role combines direct customer lending work with coaching team members and helping manage day-to-day branch performance. The Assistant Branch Manager develops business, consults with customers about their financial needs, presents appropriate lending solutions, and supports branch operations and company initiatives. The role is based in the office and requires a schedule that includes Monday, Wednesday, and Thursday from 9:00 AM to 5:00 PM; Tuesday from 9:00 AM to 7:00 PM; and Friday from 9:00 AM to 5:30 PM. Saturday work from 9:00 AM to 1:00 PM is required seasonally and as business needs require. The company may change the schedule to address business needs, and hours depend on the business hours of the time zone serviced.

Requirements

At least 3 years of experience in sales, consumer lending, or a related performance-driven environment.
High school diploma or equivalent.
Previous leadership, supervisory, or team-lead experience.
Outbound sales and business-development experience.
Demonstrated ability to meet or exceed individual performance goals.
Ability to coach, motivate, and support the performance of others.
Strong written and verbal communication skills.
Sound judgment and ability to make decisions in a fast-paced environment.
Ability to learn and use sales platforms and technology.
Strong organizational skills and ability to complete work in a timely and accurate manner.
Must be able to obtain licenses required by the state.

Nice To Haves

Bachelor’s degree.

Responsibilities

Partner with the Branch Manager to drive branch sales, customer service, account performance, and profitability.
Develop business, engage customers, and meet individual performance expectations.
Coach and support team members in sales, customer service, account management, and daily branch activities.
Help establish expectations, reinforce accountability, and foster a results-focused team environment.
Make outbound calls to develop business, follow up on opportunities, and strengthen customer relationships.
Consult with customers to understand their needs and identify appropriate lending solutions.
Process loan applications and gather required credit, income, and financial information.
Present loan solutions and available products clearly, confidently, and compliantly.
Educate customers on loan terms, payment expectations, account requirements, and available services.
Support the Branch Manager with employee development, branch priorities, and execution of company initiatives.
Help maintain compliance with applicable federal, state, and local consumer finance laws and company policies.
Take on additional branch responsibilities as needed to provide consistent, high-quality customer service.