Assistant Branch Manager

Centreville Bank•Essex, CT

25d•Hybrid

About The Position

The Assistant Branch Manager develops new consumer and business relationships to include deposit accounts as well as loan opportunities. The Assistant Branch Manager leads a team of employees to ensure sales, service and operational plans are met by developing, mentoring and coaching employees. Ensures that all branch functions are being completed according to the Bank’s standards and procedures. The Assistant Branch Manager should inspire and motivate staff and provide an atmosphere where innovation and creativity are encouraged. Customer Experience & Operations Assist customers in opening of accounts. Initiate conversations with customers to offer needs-based cross selling opportunities of products and services. Maintain a strong knowledge of all Bank products and services. Prepare loan applications for various consumer lending products including personal, auto, and equity products. Follow through with completed application to closing the loan once approved. Refer customers to other business lines for mortgage, commercial lending, merchant services and online channel needs. Take ownership of ensuring a positive customer experience throughout each customer interaction. Manage the daily sales operations of the branch to include the review of accuracy. Responsible for the general maintenance of the facility. Ensure that all security procedures are strictly followed, branch is operationally sound, and satisfactory audits are achieved. Contribute to the achievement of Bank objectives and goals. Team Leadership Supervise, coach and develop staff regarding sales and service expectations, policies, procedures, products, services, system and transactions. Seek out opportunities to be actively involved in the local community on behalf of the Bank, both individually and as branch team. Develop and maintain communication with staff. Facilitate regular one on ones and team meetings to discuss goals, deliver information, resolve issues, etc. Work with Branch Manager to prepare and deliver staff performance evaluations that contain accurate and relevant information on employee performance including strengths and challenges during the review period. Maintain staffing schedules to provide appropriate coverage at all times. Perform as a team member in allocating, coordinating and participating in the daily workflow. Supervise the day-to-day operational functions of the branch including accurate daily settlement of cash drawers, vaults, ATMs, branch, daily reports and overseeing Banker duties. Set a strong example for the team by consistently meeting expectations for attendance and punctuality. Assist in training, implementation, and adherence to new policies and procedures. Ensure consistent compliance with all Retail and Bank policies, procedures and regulations. Maintain current knowledge and consistent compliance with regulations, bank policies and procedures related to the position, including but not limited to Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirements.

Requirements

2 years of supervisory experience
Sales and service experience preferred
High school diploma or equivalent
Ability to lead by example and project the vision and image of Centreville Bank
Extensive knowledge of current banking environment procedures and regulations
Ability to coach, manage staff, and lead sales activities
Extensive knowledge of bank products, services, policies, and procedures
Ability to multitask
Ability to perform each essential duty satisfactorily, comply with all Federal and State Regulations as well as internal banking procedures
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively before groups of customers or employees
Ability to travel from branch to branch to work in any Centreville Bank location
Ability to travel for training and meetings
Ability to work at any Centreville Bank location as assigned
Ability to calculate figures and amounts such as interest, percentages, and discounts
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to deal with problems involving several concrete variables in standardized situations
Basic knowledge of Microsoft Word and Excel
Regularly required to stand, walk, sit, and reach with hands and arms
Occasionally lift and/or move up to 25 pounds

Responsibilities

Develop new consumer and business relationships, including deposit accounts and loan opportunities.
Lead a team of employees to meet sales, service, and operational plans through development, mentoring, and coaching.
Ensure all branch functions are completed according to Bank standards and procedures.
Inspire and motivate staff, fostering an environment of innovation and creativity.
Assist customers in opening accounts and initiate conversations for needs-based cross-selling of products and services.
Maintain strong knowledge of all Bank products and services.
Prepare loan applications for various consumer lending products and follow through to closing.
Refer customers to other business lines for mortgage, commercial lending, merchant services, and online channel needs.
Ensure a positive customer experience throughout each interaction.
Manage daily sales operations of the branch, including accuracy reviews.
Oversee general maintenance of the facility.
Ensure strict adherence to security procedures, operational soundness, and satisfactory audits.
Contribute to the achievement of Bank objectives and goals.
Supervise, coach, and develop staff regarding sales and service expectations, policies, procedures, products, services, systems, and transactions.
Seek opportunities for involvement in the local community on behalf of the Bank.
Develop and maintain communication with staff, facilitating regular one-on-ones and team meetings.
Assist the Branch Manager in preparing and delivering staff performance evaluations.
Maintain staffing schedules to ensure appropriate coverage.
Allocate, coordinate, and participate in daily workflow as a team member.
Supervise day-to-day operational functions, including settlement of cash drawers, vaults, ATMs, branch reports, and Banker duties.
Set a strong example for the team regarding attendance and punctuality.
Assist in training, implementation, and adherence to new policies and procedures.
Ensure consistent compliance with all Retail and Bank policies, procedures, and regulations.
Maintain current knowledge and compliance with regulations, bank policies, and procedures, including BSA and OFAC requirements.