Assistant Branch Manager

Needham Bank•Boston, MA

35d•$60,691 - $78,898

About The Position

The Assistant Branch Manager is responsible for effective day-to-day management of branch operations, including sales, service, operational efficiency, risk, internal controls, and personnel management. The role supports the branch’s business objectives by acquiring new business and personal relationships and retaining and expanding existing relationships, with a focus on the branch’s overall performance. The Assistant Branch Manager coaches and develops branch staff, oversees customer service and sales efforts, ensures adherence to bank policies and procedures, and helps manage customer account issues and new account and service establishment. The role also monitors compliance, supports staff development and performance management, maintains branch facilities and equipment, prepares management reports, and supports the Branch Manager in community representation. The position works in a normal business office environment and requires the ability to lift 30 pounds. The schedule is flexible based on bank operating hours and may include Saturday mornings and coverage at other locations. Reliable transportation and adaptability to new job locations and assignments are required. The annual pay range is $60,690.83–$78,898.08. Needham Bank offers eligible full-time employees a benefits package that includes fully paid medical and dental insurance, an HRA, a 401(k) plan with an 8% bank match, paid time off, paid holidays, a bonus program, flexible spending accounts, a vision service plan, group term life insurance, short- and long-term disability insurance, tuition reimbursement, and an Employee Assistance Program. Eligible part-time employees also receive benefits.

Requirements

Ability to supervise, monitor, and evaluate the work of others.
Highly motivated, with experience managing multiple direct reports.
Fluent written and verbal English communication skills.
Demonstrated ability to uphold and promote high ethical standards and behaviors.
Participation in community organizations and events is required.
Ability to build strong organizational relationships, exceed customer expectations, and adapt to change.
Reliable transportation and flexibility to adapt to new job locations and reassignments as directed.
Ability to work a flexible schedule based on bank operating hours, including Saturday mornings, and provide coverage at other locations as necessary.
Ability to adhere to Needham Bank’s Core Values: Focus on Customer Relationship, Embrace Change, Work as a Team, Be an Asset to Your Community, Always Learn, and Do the Right Thing.
Bachelor’s degree or equivalent experience/combined education required; a bachelor’s degree is highly desired.
Three to five years of previous experience as a customer service representative to assist branch retail staff.
Extensive background in bank operating policies and procedures, state and federal banking regulations, employee development, and public relations.
Proficiency in Microsoft Office.

Nice To Haves

Banking industry experience is highly preferred.
Bachelor’s degree is highly desired.

Responsibilities

Promote a best-in-class customer experience through consistent and effective coaching and development of branch staff.
Ensure branch employees take ownership of customer inquiries and respond within 24 hours.
Manage the branch’s day-to-day sales efforts, actively coach retail staff, and develop referral and service skills to produce measurable results.
Manage branch staff and ensure bank policies and procedures are followed across branch operations, security, and compliance; maintain efficient daily operations.
Prepare and deliver performance evaluations, recommend salary and bonus adjustments with input from the Branch Manager, counsel or discipline employees when needed, and coordinate staff training.
Manage and carry out assistance for customers with account-related issues or questions, including establishing new accounts and services.
Monitor branch activities for BSA and AML compliance and report appropriate items to the BSA Officer.
Maintain an environment that fosters teamwork.
Maintain the office building, grounds, equipment, and fixtures.
Prepare reports for management as required.
Establish and help achieve internal branch performance objectives for business volume, deposits, and audit-report quality.
Maintain a professional business-like atmosphere within the branch.
Support the Branch Manager by representing the bank in the community.
Oversee daily ATM settlement and the safe deposit box program, where applicable, and distribute daily tasks where applicable.
Perform additional duties as requested, needed, or assigned.