Assistant Branch Manager II

Banner Bank • Issaquah, WA

38d • $51,989 - $77,984 • Onsite

About The Position

As an Assistant Branch Manager, you’ll help lead the daily operations of the branch while creating a supportive, service‑driven environment for both clients and team members. You’ll play a key role in coaching, developing, and empowering teller staff, all while guiding clients toward financial solutions that help them achieve their goals. Your leadership helps ensure the branch runs smoothly, efficiently, and with care.

Leads the day-to-day operations of the branch. Supervise, train, and coach Teller staff. Support the Branch Manager in developing an on going sales performance culture. Effectively assist clients in achieving their financial goals by actively referring Bank products and services. Refer clients to other Bank specialists when applicable. Act in full management capacity in the absence of a Branch Manager.

Requirements

• High School Diploma or G.E.D. (Required).
• 6 or more years of retail banking experience (Required).
• Experience in a supervisory or management role leading a project, process, or team (Required).
• An equivalent combination of education and experience can be considered in lieu of a degree.
• H.S. Diploma: required (an equivalent combination of education and experience may be considered)
• 0 to 2 years of experience in a supervisory/management role leading a project, process or team Required
• Extensive knowledge of retail product philosophy, policy, procedures, documentation and systems.
• Thorough knowledge of all retail products and services.
• Demonstrated knowledge of all complex accounts, and consumer and QuickStep lending.
• Proven client service, interpersonal, and relationship building skills.
• Possess effective verbal and written communication skills; proper phone and email etiquette required.
• Possess effective selling, cross selling and referral skills.
• Possess strong mathematical, problem solving, and negotiation skills.
• Demonstrate ability to manage more complex operational issues, including the ability to provide support to other branches in the absence of the Division Operations Manager.
• Experience in a financial sales representative oriented role.

Nice To Haves

• NMLS registration preferred
• You bring extensive knowledge of retail banking products, policies, procedures, and systems.
• You’re confident navigating complex accounts and have experience with consumer and QuickStep lending.
• You excel in client service and relationship building, with strong communication skills in person, over the phone, and via email.
• You bring effective selling, cross-selling, and referral abilities to support branch growth.
• You’re skilled in problem solving, negotiation, and interpreting client financial information.
• You have experience in a financial sales-oriented role and enjoy helping clients find the right solutions.
• You can lift and move up to 25 pounds as part of the role.

Responsibilities

• Oversee the processing of daily financial transactions, including deposits, withdrawals, check cashing, and loan payments.
• Lead sales, operations, and client service efforts while coaching, mentoring, and developing the teller team.
• Support operational tasks and ensure they are completed accurately and on time.
• Follow and reinforce policies and procedures to minimize risk and support strong audit results.
• Engage clients in proactive financial conversations using the Banner Way process and tools.
• Present tailored recommendations that align with each client’s financial needs and goals.
• Refer clients to other business partners when additional expertise is needed.
• Answer questions, troubleshoot client account issues, and ensure prompt resolution.
• Maintain an in‑depth understanding of operational processes, compliance requirements, and security standards.
• Serve as acting manager in the absence of the Branch Manager.
• Oversee processing a variety of routine financial transactions, including check cashing, withdrawals, deposits, and loan payments.
• Responsible for acting as a leader in sales, operations, and client service. Manage the operations of the branch along with the training, mentoring, and coaching of the teller team.
• Assist with operational tasks and ensure they are completed on time. Adhere to policy and procedures to minimize risk and achieve satisfactory internal audit results.
• Assist clients by gaining an understanding of their current and future financial needs by engaging in proactive discussions using the Banner Way process and tools.
• Responsible for presenting tailored solutions that meet the client’s specific financial needs. Refer clients to other lines of business as appropriate. Answer questions and resolve technical problems on client accounts.
• Develop and maintain in-depth knowledge of all operational processes and requirements; meets compliance standards.
• Drive operational efficiency through initiating solutions and/or participating in various bank wide projects targeting such improvement.
• Responsible for complying with, and ensuring staff follows, policies, procedures, security requirements, and government regulations.

Benefits

• medical, dental, vision, LTD, STD and life
• Paid vacation time, sick time and 11 company paid holidays
• 401k (with up to 4% match)
• Tuition reimbursement
• medical, dental, vision, LTD, STD and life insurance
• Paid vacation time, sick time and 11 company paid holidays
• 401k (with up to 4% match)
• Tuition reimbursement up to $5,250 annually

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED